- 5 years of experience providing desktop support service to senior executives
- 5 years of direct customer service experience
- 5 years of support experience, trouble-shooting hardware and software problems
- 5 years of experience in management, leadership and administration
- 5 years of professional experience with current Windows OS, Apple OS and hardware, Microsoft Office suite as well as Enterprise email and communication tools
- Bachelor's degree in a related technical area or equivalent technical training/experience
- Proven ability with leading and mentoring leaders in various technical support scenarios
- Proven track record of connecting team prioritization to business needs
- 7 years of experience providing desktop support service to senior executives
- 7 years of direct customer service experience
- 7 years of support experience, trouble-shooting hardware and software problems
- 7 years of experience in management, leadership and administration
- 7 years of professional experience with current Windows OS, Apple OS and hardware, Microsoft Office suite as well as Enterprise email and communication tools
- Master's degree in a related technical area or equivalent technical training/experience
- Communicate and embody the culture, vision and overall direction of their sub-team
- Lead/mentor their sub-team on performance, production and day-to-day tasks
- Coordinate internal support of technology as needed to ensure the effective delivery of services in accordance with established policies and procedures
- Ensure team of support technicians are maintaining competence in areas related to support by planning and overseeing training as needed along with follow up and coaching
- Develop contracts with external vendors for various procurement needs
- Lead, guide and evaluate the work of direct report leaders
- Develop and collaborate with their direct report leaders on best practices for team organization and effectiveness
- Actively participate in OKR delegation for their sub-team
- Work with higher level leader(s) to implement the strategic plan for their sub-team
-
Recruiter - Support Services
1 day ago
Hartford HealthCare Corp. Farmington, United States**Description** · **Job Schedule**: Full Time · **Standard Hours**: 40 · **Job Shift**: Shift 1 · **Shift Details**: · Work where **every moment** matters. · Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing ...
-
Surgery Support Services
4 days ago
Tenet Healthcare Corporation Detroit, MI, United States Full timeTenet Healthcare along with DMC Medical Group is actively seeking an Endovascular Neurosurgeon for a full-time, employed opportunity in Detroit, MI. We have a newly appointed, full accredited, Neuro Critical Care Fellowship program to support our neurosciences programs. · A will ...
-
Surgery Support Services
4 days ago
Tenet Healthcare Corporation Detroit, MI, United States Full timeTenet Healthcare along with DMC Medical Group is actively seeking a fellowship trained skull base neurosurgeon for a full-time, employed opportunity in Detroit, MI. We have a newly appointed, full accredited, Neuro Critical Care Fellowship program to support our neurosciences pro ...
-
Surgery Support Services
4 days ago
Tenet Healthcare Corporation Detroit, MI, United States Full timeTenet Healthcare along with DMC Medical Group is actively seeking a fellowship trained spinal neurosurgeon for a full-time, employed opportunity in Detroit, MI. We have a newly appointed, full accredited, Neuro Critical Care Fellowship program to support our neurosciences program ...
-
Data and Supportive Services Specialist
5 days ago
sermetro Detroit, United StatesJob Description · Job DescriptionJOB TITLE: Data and Supportive Services Specialist · DIVISION: Adult Services · DEPARTMENT: Reentry Program · LOCATION: Samaritan Center Conner St, Detroit, MI East) · REPORTS TO: Program Manager · FLSA STATUS: Non-Exempt/Hourly · CLASSIFICATI ...
-
Chore Services Support Staff
4 days ago
Matrix Human Services Detroit, United StatesMatrix Human Services is Educating Children, Supporting Families and Rebuilding Neighborhoods in Detroit. · Operating multiple programs in more than 35 Detroit locations, Matrix provides services to more than 25,000 individuals and families annually and operates the largest Head ...
-
Managing Director
1 week ago
Aurora Technologies Hamtramck, United StatesManaging Director (m/f/d) The Paritätischer Wohlfahrtsverband, State Association of Bavaria e. V., is a leading association of the social welfare sector, which is politically and denominationally independent. Our work is guided by the principles of openness, diversity, and tolera ...
-
Employee pickup service
1 week ago
ZephyrTech Hamtramck, United StatesLocation: 13158 Berlin / Rosenthal, Kastanienallee 38 | Contract Type: Part-time, 25 hours per week, permanent | Job ID: 843353 · What you'll do with us: · If you are passionate about retail and enjoy being around people, then you will find a great job in your neighborhood with u ...
-
Mechatronics Technician
1 week ago
Infinity Ventures Hamtramck, United StatesAbout Braunform GmbH: · We are a long-term oriented family-owned company with 365 employees at our locations in Bahlingen and Endingen near Freiburg im Breisgau. The company stands for full-service engineering in plastic mold making, from development to qualification to sophistic ...
-
Painter (m/f/d) for maintenance
1 week ago
Cascade Innovations Osborn, United StatesOsborn is looking for individuals who are passionate about innovation and making a difference. At Osborn, we believe that forklifts are more than just steel and hydraulics. Join us in actively shaping the transformation of a manufacturing company into a connected logistics servic ...
-
Technician I Cell Culture
3 days ago
Charles River Laboratories Wayne, United States**Req ID #**:223056**Location**:Wayne, PA, US, For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being ...
-
Customer Support Specialist
1 week ago
Intellicomm Inc. Wayne, United States**Primary Responsibilities**: · - Provide technical assistance and support for incoming queries and issues related to our online services. · - Understanding customer needs and assisting with product selection, purchases, and sign up. · - Assist customers with online sign up and s ...
-
Associate Project Manager
3 days ago
Charles River Laboratories Wayne, United States**Req ID #**:222487**Location**:Wayne, PA, US, For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being ...
-
Technician I Process Evaluation
1 week ago
Charles River Laboratories Wayne, United States**Req ID #**:222782**Location**:Wayne, PA, US, For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being ...
-
Global Strategic Sourcing Analyst
1 week ago
IQVIA Wayne, United States**Job Summary**: · The Global Strategic Sourcing (GSS) Analyst provides support and assistance in the planning, execution and management of strategic sourcing for services associated with R&D and global clinical trials. An important part of this role is to minimize regulatory, le ...
-
Logistics Specialist
3 days ago
Superior Plus Propane Wayne, United StatesSuperior Plus Propane has a career opportunity for a Logistics Specialist who would become responsible for the efficient distribution of liquid products within the Virginia region. This includes routing and supporting delivery drivers, maintaining systems data, maintaining effect ...
-
Software System Developer
1 day ago
IQVIA Wayne, United StatesIQVIAs Patient Support Services offers tech-enabled services to help you align people, processes, and technology to connect patients, providers, and pharmacies for a seamless patient experience. Our diverse team of experts work together to design, implement, and provide ongoing t ...
-
Stretch Provider
1 week ago
Massage Envy Wayne, United StatesOverview: · **Where Better Careers Begin** · Massage Envy Wayne · **Are you ready to use your bodywork skills in a whole new way?** Combine your skills with massage expertise to help clients improve flexibility, mobility, and performance. At the Massage Envy Wayne franchise, we s ...
-
Customer Service Representative
3 days ago
Veterinary Innovative Partners Wayne, United States**Join Our Dream Team at **Companion Veterinary Hospital of Wayne**** · You put everything into your job. It's time your employer did the same for you. Amazing pay. Industry-leading benefits. Co-workers as quirky and pet-obsessed as you. · - Welcome to _Companion Veterinary Hospi ...
-
Manager
1 week ago
Massage Envy Wayne, United StatesOverview: · **Where Better Careers Begin** · Massage Envy Wayne · **Are you a natural leader who loves to inspire others to succeed?** At the Massage Envy Wayne franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent expe ...
Director, Support Services - Hamtramck, United States - RKT Holdings
Description
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.
RKT Holdings is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we'll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you'll need to succeed, no matter what stage you're at in your career. You'll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.
Apply today to see all that Rocket Companies has to offer
Minimum Qualifications
As the Director of Support Services, you'll lead team leaders whose team members support the technology that team members use. You'll work with senior leadership to determine the budget and business needs of the enterprise. You'll also oversee the development of technology support practices.
Responsibilities
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
Who We Are
Rocket Companies is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at
