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    patient relations specialist - Pasadena, CA , USA, United States - Huntington Hospital

    Huntington Hospital
    Huntington Hospital Pasadena, CA , USA, United States

    2 weeks ago

    Default job background
    Description

    When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care.

    Over the past 129 years, we've grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds.

    As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees.

    When you join the Huntington family, you'll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it.

    Internal Workers - Please log into your Workday account to apply

    Huntington Hospital Employee Login


    Compensation Range:
    $ $27.75 / Hour


    Department:
    718032 Call Center


    Expectations:


    The Patient Relations Specialist is the patient ambassador of Huntington Health Physicians, providing patients with ready access to care within assigned practices and/or service areas.

    Utilizing telecommunications, computer information systems and our EMR system.

    The Patient Relations Specialist serves as the initial point of contact for the various practices and services provided by HHP.

    The PRS practices a high level of customer service, acts with a sense of urgency and reliability, has strong data entry skills, active listener, exhibits excellent phone etiquette, has strong verbal and written skills, and demonstrates a spirit of teamwork and personal ownership in the department.

    The PRS is expected to utilize the Huntington Health Physicians policies and procedures as the guiding principles. The PRS actively helps identify areas for improving patient relations.


    EDUCATION:
    High school or GED required. Associate's or bachelor's degree preferred.


    EXPERIENCE/TRAINING:
    1+ years of Customer Service experience or related experience. 1+ years of answering multi-line and high- volume telephone calls in a healthcare setting or related field.


    Worker Type:
    Regular

    Full time


    Shift:
    Days
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