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    IT Support Technician - Baltimore, United States - The Global Excellence Consulting Group

    The Global Excellence Consulting Group
    The Global Excellence Consulting Group Baltimore, United States

    2 weeks ago

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    Description

    Job Description

    Who We Are:

    We are working to fulfill project requirements with the government of Maryland. This is a full-time position with GECG and the project is with Baltimore City Public Schools.

    Summary: Functioning at a master level of technical expertise, supports application development, implementation and maintenance efforts across the Information Technology Department. Operates as a technical consultant or technical team leader for one or more project teams. Develops project goals and evaluates project implementation plans. A high degree of independent judgment and creativity is expected.

    Deadline to submit your application: February 5th, 2024
    What you will be doing:

    • Communicate effectively with all levels of customers including administrators, staff, students and vendors
    • Installs and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)
    • Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
    • Installs and configures supported device operating systems
    • Performs routine diagnostics and maintenance with multiple operating systems
    • Installs and configures applications and other supported software packages
    • Tests new releases for supported systems
    • Performs network support and troubleshooting duties
    • Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
    • Troubleshoots hardware and software issues
    • Assists teachers with resolving device related problems
    • Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
    • Coordinates with vendors when necessary
    • Participates as team member on small and/or large projects
    • Records activities in the work order system
    • Updates/Creates internal supported system documentation
    What you bring:
    • Associates Degree in a related technology area
    • Minimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device software
    • Knowledge of Windows and Apple hardware and software platforms
    • Ability to perform technical tasks with minimal supervision
    • Must be able to follow oral and written directions
    • Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
    • Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
    • Ability to lift 50 pounds and climb a ladder
    • Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications. (Desired)
    What we bring:
    • Health, Dental and Vision Benefits
    • Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
    • Time off: Public Holidays, Vacation Days & Sick Days
    • 401K
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