- Communicate effectively with all levels of customers including administrators, staff, students and vendors
- Installs and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)
- Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
- Installs and configures supported device operating systems
- Performs routine diagnostics and maintenance with multiple operating systems
- Installs and configures applications and other supported software packages
- Tests new releases for supported systems
- Performs network support and troubleshooting duties
- Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
- Troubleshoots hardware and software issues
- Assists teachers with resolving device related problems
- Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
- Coordinates with vendors when necessary
- Participates as team member on small and/or large projects
- Records activities in the work order system
- Updates/Creates internal supported system documentation
- Associates Degree in a related technology area
- Minimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device software
- Knowledge of Windows and Apple hardware and software platforms
- Ability to perform technical tasks with minimal supervision
- Must be able to follow oral and written directions
- Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
- Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
- Ability to lift 50 pounds and climb a ladder
- Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications. (Desired)
- Health, Dental and Vision Benefits
- Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
- Time off: Public Holidays, Vacation Days & Sick Days
- 401K
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IT Support Technician - Baltimore, United States - The Global Excellence Consulting Group
Description
Job Description
Job DescriptionWho We Are:We are working to fulfill project requirements with the government of Maryland. This is a full-time position with GECG and the project is with Baltimore City Public Schools.
Summary: Functioning at a master level of technical expertise, supports application development, implementation and maintenance efforts across the Information Technology Department. Operates as a technical consultant or technical team leader for one or more project teams. Develops project goals and evaluates project implementation plans. A high degree of independent judgment and creativity is expected.
Deadline to submit your application: February 5th, 2024What you will be doing:
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