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    Technician, Deskside Support - Baltimore, United States - Element Fleet Corporation

    Element Fleet Corporation
    Element Fleet Corporation Baltimore, United States

    2 weeks ago

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    Description
    Get started on an exciting career at Element

    Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

    What We Need

    We are looking for a Deskside Support Technician to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

    At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

    Are You:

    • problem-solving expert with a passion for providing hands-0n technical support to end-user in a corporate environment.
    • patient and customer- focused professional who excels at troubleshooting hardware and software issues, ensuring minimal downtown for our clients .

    As the Deskside Support Technician, will work with the Director of End User Services to drive the technical direction of the End User Experience. Also, as a member of the Deskside Support team, they will work to help keep the team resolving tickets within the agreed upon service levels and to continue to root cause and prevent tickets from happening.

    A Day in the Life

    • Point of escalation and for service desk team
    • All on-site "hands and feet" activities. (User moves and adds, conference room and digital signage support)
    • Responsible for End User related Change control activity
    • Problem management - root cause analysis and problem creation to drive down tickets and improve DSS processes.
    • Provide backup support to the Email Administrator for Azure AD, M365 and MS Intune environments
    • Establishes and maintains a positive working relationship with all organizational departments to optimize working partnership and communication.
    • Document and maintain procedures according to departmental standards
    • Act as Deskside Support point of contact with Vendors
    • Document and maintain procedures according to departmental standards
    • Other duties may be assigned

    Requirements

    • BA/BS degree preferred.
    • 1-3 years technical work experience in an IT Systems Support production environment supporting Windows 10/11
    • Ability to perform work in-person, on-site, 5 days/week in Sparks/Owings Mills, MD
    • Basic skills/knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
    • Basic skills/knowledge of Active Directory concepts and administration
    • Subject Matter Expert with System Center Configuration Manager
    • Scripting, Packaging and Deployment knowledge for applications and operating system changes
    • Experience supporting M365 /MS Office and a variety of WiFi-enabled devices

    What's in it for You
    * A culture of innovation, empowerment, decision-making, and accountability
    * Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
    * Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
    * Hybrid work environment for most positions

    Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

    Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call

    Pay transparency Nondiscrimination

    Know Your Rights: Workplace discrimination is illegal

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