Systems Support Technician I - Annapolis, United States - Luminis Health
Description
Position Objective:
Performs level 2 computer and systems associated functions in a help desk atmosphere including answering phones, providing technical support to end users from all AAMC locations and document calls in call tracking system.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsibilities also include asset management documentation, replacement of various types and classes of hardware, and contacting vendors and service providers for asset/system maintenance. Occasional coverage of various shifts in this 24x7x365 organization is required.
- Responds to calls from computer system end users requesting assistance and takes appropriate action; utilizing a variety of equipment. (Provides first and second level support). Provides deskside assistance to users.
- Performs operations and maintenance functions of computer room. (E.g., monitor disc utilization, periodic system backups, etc.)
- Configures, installs, and replaces end user hardware and software as required, utilizing a variety of equipment.
- Assists users in identifying hardware/software needs and advises of current options; obtains quotes and places orders.
- Maintains and operate computer equipment used by the AAMC, including repair and maintenance. Provides assistance to vendors and outside support personnel when needed.
- Displays strong troubleshooting skills while maintaining a high level of customer service when dealing with end users.
Educational/Experience Requirements:
The minimum level of education and experience for this position includes:
- AA degree or current enrollment in college level courses, 4-year college degree (B.S. or B.A.) preferred. Professional experience will be considered in lieu of education.
- Minimum of three years (five preferred) experience in a help desk environment working with the abovementioned hardware/software components.
- Excellent Communication Skills (oral and written).
- Ability to manage multiple tasks. Ability to work individually or as a member of a team. Ability to work under pressure.
Required License/Certifications:
CompTIA A+, CompTIA Net+ preferred but not required
Knowledge, Skills, Abilities:
- Comprehensive knowledge of microcomputer equipment, software, and networks.
- Excellent interpersonal, communication, and customer service skills.
- Strong time management skills.
- Ability to manage multiple priorities.
- Detailoriented
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands - Medium Duty - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
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