Deskside Technician - Silver Spring, United States - IntelliDyne

IntelliDyne

Verified Company

Silver Spring, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

DHA - Deskside Technician, Tier 2

Clearance:
DOD
Public Trust

Status:
Non-exempt

Location:
Onsite (Silver Spring, MD)

Responsibilities:

Daily client interface.
Representing IntelliDyne and its interests in all client engagements.
Addressing and correcting any hardware, software or connection issues.
Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
Resolving problems through customer education, training and direct assistance.
Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
Responding and correcting formatting for printing and all other peripheral issues as they arise.
Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:

DOD 8570 IAT Level ll, or lll certification required: example, Security+ CE
Associate degree with 3 years' experience, or High school diploma with a minimum of 5 years' experience
Minimum of 3 years of enterprise experience in commercial or government environment.
Familiar with all standard MS Office software systems and MS Project.
Possess knowledge of workstation administration and management including imaging.
Basic network support experience to include account administration in active directory environment.
Excellent analytical, oral and written communication, presentation, and problemsolving skills.
Ability to gain internal support and to operate independently without supervision.
Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:

ITIL Foundations v4 desired.
Knowledge of Remedy or other trouble ticket software.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions.
IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

Inclusive and supportive work environment
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
Wellness and mental health benefits
Commuter benefits
Flexible work options

**Our Commitment to Diversity and Inclusion