Technical Writer - Washington, United States - IntelliDyne

IntelliDyne

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

TECHNICAL WRITER

Clearance:
Position of Trust / Moderate Risk Background Investigation

Status:
Exempt

Location:
Onsite (Washington, DC)

Responsibilities:

Develops, establishes, and maintains policies, processes, and procedures.
Collaborate with individuals from various internal functional areas within the team to generate and review new equipment, processing, setup and operational documents within agreed upon timelines.
Review technical documents and make changes in the existing technical documents to update these as per the latest technical information.
Research and translate technical information for nontechnical and technical users.
Originate, revise and maintain internal and external Standard Operating Procedures SOPs. Recommends and conducts document formatting and reduce the complexity of existing internal SOPs.
Adhere to the deadlines given by the client and ensure good quality content.
Provides expertise and guidance in interpreting governmental regulations, agency guidelines, and internal higherlevel policies to assure compliance.
Participates in all client related Information technology projects.
Document, update and close tickets according to the service level agreements.

Qualifications:

Bachelor's degree in Information Technology or a closely related field
Minimum 4+ years of experience in technical writing
Minimum 3 years of experience training and technical writing on complex and largeenterprise infrastructure environment
Knowledge and familiarity of ITIL processes
Experience in creating documentation as it relates with computer operating systems, networks, storage, infrastructure hardware, and data center
Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint), Vision, and Adobe Acrobat.
Experience working with project teams and engineering staff to develop course content.
Experience coordinating training programs with customers including defining the scope and content of training programs and scheduling training courses.
Solid knowledge of technical writing standards, documentation process, and system/software engineering process

About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions.

IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

Inclusive and supportive work environment
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
Wellness and mental health benefits
Commuter benefits
Flexible work options

**Our Commitment to Diversity and Inclusion