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Moreno Valley

    Operations Manager - Moreno Valley, United States - Family Services Association

    Family Services Association
    Family Services Association Moreno Valley, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Operations Manager

    Salary: $70,000 - $95,000

    Summary: The Operations Manager is a pivotal role within the Operations Department, providing essential support to the Vice President of Operations and ensuring the seamless execution of departmental initiatives. This position involves managing day-to-day activities, managing projects, optimizing operational processes, supervising maintenance workers/Operations Coordinators, and facilitating the work order system. This role requires excellent organizational, problem-solving, and communication skills, as well as the ability to manage multiple tasks and priorities. The successful candidate will work collaboratively with cross-functional teams to optimize operational workflows, improve performance, and contribute to the organization's overall success.

    Primary Job Responsibilities:

    Project Management

    • Collaborate with the VP of Operations to plan, organize, and track various operational projects, ensuring they align with departmental goals and objectives.
    • Manage daily operational activities, including scheduling, resource allocation, and task prioritization.
    • Manage relationships with vendors and suppliers, negotiate contracts, and ensure timely deliveries of goods and services.
    • Manage project execution, collaborating with cross-functional teams for successful completion
    • Ensure project outcomes meet quality standards and specifications

    Work Order System Facilitation

    • Manage and facilitate the work order system, ensuring efficient processing, assigning tasks, and tracking completion to maintain operational efficiency.
    • Conduct periodic audits and assessments of system usage and task completion.

    Data Analysis

    • Collect, analyze, and report on data related to operations, performance metrics, and KPIs to drive informed decision-making.
    • Assist in budget planning, monitor expenses, and provide financial analysis support to the VP of Operations.
    • Collaborate with the departments to resolve project/operational discrepancies.

    Risk Mitigation

    • Identify potential risks and issues in facilities, safety, and operations.
    • Develop and implement risk mitigation strategies and action plans to mitigate potential disruptions and minimize the impact on the organization.
    • Advise senior management on risk management decisions.

    Supervision and Leadership

    • Oversee the daily activities of supervisees, ensuring timely completion of tasks and adherence to safety protocols.
    • Provide guidance and mentorship.
    • Foster collaboration among team members for streamlined operations & project success
    • Foster a culture of compliance and safety excellence within the department.

    Communication

    • Act as a liaison between the VP of Ops and departmental teams, facilitating clear and efficient communication and collaboration.
    • Collaborate with various departments, programs, finance, and procurement, to ensure cross-functional alignment.
    • Serve as the primary point of contact for internal/external partners and regulatory agencies.

    Documentation and Reporting

    • Maintain records, reports, and documentation, ensuring accurate and up-to-date information is readily accessible.
    • Prepare and present reports to senior management and the Board of Directors as needed.
    • Develop, implement, and monitor operational policies, procedures, and systems to ensure efficiency and effectiveness.

    Continuous Improvement

    • Identify opportunities to streamline facilities processes, improve compliance efforts, and enhance billing accuracy.
    • Continuously evaluate and improve processes, identifying opportunities for increased efficiency and cost reduction.
    • Identify opportunities for process optimization, streamline operational workflows, and suggest improvements.
    • Implement best practices to enhance operational efficiency.
    Reports to: Vice President of Operations Supervises: Maintenance Workers/Operations Coordinator

    Qualifications:

    • Bachelor's degree in business administration, operations management, or a related field.
    • At least 2 years in a supervisory role.
    • Proven experience in project coordination, data analysis, operations support, supervision of maintenance workers, and work order system facilitation.
    • Excellent negotiation and communication skills (written & verbal), with the ability to build strong relationships with internal/external stakeholders.
    • Strong organizational and time management skills, with the ability to manage multiple tasks and meet deadlines.
    • Proven track record of delivering cost savings and processing improvements through strong analytical and problem-solving abilities.
    • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and proficiency in relevant software and tools.
    • Detail-oriented, proactive, and able to work independently. Strong leadership and team management skills.

    Physical & Mental Demands:

    Ability to multi-task in a high-demand and interactive environment, with high-quality results. Ability to work in an environment with tight deadlines and a high level of accountability.

    Willing and able to work a flexible schedule to meet operational needs.

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