Operations Manager - Corona, United States - Chino Commercial Bank, N.A.

Description

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INTRODUCTION
Hello All,


CCB is dedicated to assisting employees reach their professional goals through internal promotion and transfer opportunities.


Ensure that you meet the following eligibility requirements.

• You are a current, full or parttime CCB employee.
• You have been in your current position for at least 1 year. (Exceptions to this 1year requirement can be made by your current supervisor and should be consistent with company business needs.)
• Your performance meets established work standards in your current position.
• You have not had an employee counseling or corrective action within six months. You are not following a performance improvement plan for your current position.
• You meet the qualifications listed for the position in the job posting.

SUMMARY
The position of Operations Manager is responsible for regularly supporting the Branch Manager and Operations Administrator as applicable.

Ensures branch operational activities run smoothly and efficiently; provides leadership, training and supervision within the branch; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.

The position of Operations Manager performs supervisory duties as assigned by the Branch Manager and Operations Administrator, and may perform in various capacities, such as a new accounts representative, teller, or safe deposit attendant as appropriate.

The Operations Manager must maintain compliance within audit, internal controls, security, BSA, CTR standards.


Requirements:


ESSENTIAL DUTIES

• Provides supervision and support to all assigned areas of branch operations where service or assistance is needed; oversees activities of tellers, new accounts and other operations personnel.
• Involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; assists the organization of the branch, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issuing receipts.
• May perform all related teller, vault teller, new account, utility specialist, and safe deposit duties as required.
• Promotes and crosssell the Bank's products and services by assisting customers in their selection to meet their needs.
• May perform all technical operational areas; NSF and overdraft processing; holds and stop payments; currency transactions reports; acceptance and research procedures for a variety of legal processes; ATM duties; documentation and procedures required for accounts involving the death of account holder(s); incoming and outgoing collections; incoming and outgoing wires; FICA payments; certifications; knowledge of the Federal Reserve Bank posting and entries; balances general ledger account(s) and processes and approves related entries.
• Supervises the daily activities of branch staff including, but not limited to, effective delegation of assignments, develop work schedules and providing necessary training.
• May participate in assuring quality control in regards to audits and certifications.
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
• Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.
• Performs lead duties including assigning and reviewing work for accuracy and completeness, assisting others in resolving problems, approving transactions within authority levels and training others in branch operations.
• Assist other branch offices in resolving operational inquiries and providing staff support.
• Receives and processes stop payment and hold orders.
• Accepts loan, installment and collection payments.
• Balances cash drawer daily and verifies cash being returned vault. May assist in opening and closing the vault daily; prepares and processes incoming and outgoing shipments; and assists in balancing vault currency and coin.
• Balances teller differences as it relates to general ledger accounts; maintains accurate teller balancing records; balances branch cash totals.
• Provides effective customer service and assists in resolving problems within given authority.
• Records, files, microfilms, updates information and sorts mail or reports as required.
• Gather data and process various reports (e.g., currency transaction, return items, overdrafts, callbacks, etc.)
• Responds to inquiries, telephone calls, referring customers to the appropriate department or person; exhibits the necessary follow through with customer and/or staff involved.
• Types routine letters, reports and forms.
• Maintain files, copies and faxes documents, and orders and distributes supplies.

SECONDARY DUTIES
The position of Operations Man