- Engage with our customers post-production implementation, ensuring extraordinary on-boarding experience, driving user adoption and satisfaction.
- Ensure that onboarding and implementation processes are precisely executed to build a strong customer relationship foundation.
- Utilize extensive product knowledge, problem-solving skills, and training to enhance customer engagements and achieve successful outcomes and ongoing customer retention.
- Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and supporting them in achieving objectives.
- Deliver customer feedback to internal teams identifying customer needs, ideas, and challenges. Advocate for solutions, product enhancements, and other actions to meet the needs of the customer.
- Coordinate with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
- Monitor customer satisfaction and health scores for accounts across the entire customer base.
- Implement strategies and processes that deliver consistent customer satisfaction and retention.
- Utilize CRM to keep track of key account data, opportunities, logging calls and relevant notes.
- Deliver regular account reviews to team and management.
- Learn about the industries and competitive environment customers operate in and provide strategic advice.
- Provide customers with information and assistance regarding product updates and new features.
- Bachelor's degree in a related field, such as data analytics, business, or engineering or equivalent experience.
- Minimum of two to four (2 to 4) years of relevant hands-on experience in Customer Success/Technical Account Management or similar roles within an enterprise or software-as-a-service organization.
- Proven record of creating and maintaining business partnerships and relationships with a "do-er" mentality with a hands-on, passionate, curious, empathetic approach.
- Strong organizational skills and self-sufficiency with the ability to balance speed and quality, with a focus on tangible results.
- Strong ability to align technical concepts & features to business needs.
- Passion for partnership and collaboration with multiple teams on a regular basis (Sales, Marketing, Technical Operations, Project Management, etc.).
- Proficient with multi-tasking and navigating competing priorities.
- Excellent verbal and written communication skills, with the ability to connect with a wide variety of audiences at all levels, both internally and externally.
- Excellent analytical and strong presentation skills.
- Meticulous attention to detail.
- Familiarity with Cloud environments and integrations.
- Experience in the Federal Government Technology Sector
- Competitive Health Care Plan (Medical, Dental & Vision)
- Health Savings Account (HSA)/Flexible Spending Account (FSA)
- Retirement Plan (401K, IRA) with employer match
- Paid Time Off (Vacation, Sick, Personal Days and Federal Holidays)
- Paid Training & Development opportunities
- Hybrid work environment
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Customer Success Associate
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Alarm Tysons, United States**POSITION OVERVIEW** · **RESPONSIBILITIES**: · - Process orders accurately and timely. Ensure alignment between inventory availability and Partner needs. · - Manage Return Material Authorizations (RMA's) and stock rotation requests · - Maintains high degree of quality control an ...
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Customer Success Associate
1 week ago
Idea Entity Herndon, United StatesIdea Entity is seeking a Customer Success Associate to join our evolving team. The ideal candidate will be an experienced professional that thrives in a fast-paced environment, has expertise in building strong client relationships, and communicates customer needs effectively to i ...
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Customer Success Associate
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Customer Success Associate
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Alarm Vienna, United States Full timePOSITION OVERVIEW · A rapidly growing, entrepreneurial technology company, is seeking a Customer Success Associate to join its Supply Chain team. · As a fast, growing company, is looking for a tactical- focused Associate with the ability to build strong internal and external re ...
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Client Success Associate
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Truth Initiative Washington, United StatesJob Description · Job DescriptionJOB SUMMARY: · EX Program is looking for a capable and motivated client facing professional with excellent communication skills and the ability to execute and manage projects to join our cross-disciplinary team and contribute to our growing busine ...
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Customer Success Associate
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Trigenx Washington, United StatesJob Description · Job DescriptionHybrid/Remote Position · About the role: · Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize ou ...
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Deltek Herndon, United StatesCompany Summary: · Business Summary: · The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers' needs and strive to deliver an exceptional experience for all clients. If you are an enthusias ...
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Customer Success Associate
2 days ago
Trigenx Washington, United StatesJob Description · Job DescriptionHybrid/Remote Position · About the role: · Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize ou ...
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Telemarketer - State Farm Agent Team Member
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Kuehne+Nagel Herndon, United StatesWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Sterling, our Herndon site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. · ** Your Role**: As a Customer Care Specialist, ...
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Amazon Data Services, Inc. Herndon, United StatesMinimum one year of experience working with computer components and operating systems. · - Minimum one year of experience with mission critical low and medium voltage electrical and/or mechanical systems. · - Basic understanding of Industrial controls system, controllers, and pro ...
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Sales Operations Specialist
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GuidePoint Security Herndon, United StatesGuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation' ...
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Team Leader $1500 Sign on
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Secure Access Service Edge
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Client Success Associate
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Real Estate Agent
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Customer Success Associate - Herndon, United States - Idea Entity
Description
Job Description
Job DescriptionIdea Entity is seeking a Customer Success Associate to join our evolving team. The ideal candidate will be an experienced professional that thrives in a fast-paced environment, has expertise in building strong client relationships, and communicates customer needs effectively to internal stakeholders on the product and sales teams. This role is crucial for customer success and acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using Idea Entity's products and services throughout all phases of the customer lifecycle. This role will play a fundamental part in implementation, support and creating long-term, trusting relationships with our customers.
This role will be operating on a hybrid schedule with two (2) telework days a week out of our Herndon, VA office.
Requirements
Qualifications:
Nice-to-have:
Benefits
At Idea Entity, our culture is centered around diversity and inclusion where our employees are valued and empowered. We are an Equal Opportunity Employer and employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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