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Harrison

    call center/customer service representative - Harrison, United States - ALTAQUIP

    ALTAQUIP
    ALTAQUIP Harrison, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionThe Customer Service Representative is responsible for providing excellent customer service as well as outbound and inbound calls.

    Responsibility

    The Customer Service Representative is responsible for the following tasks. Additional tasks may be added or deleted at management discretion:


    • Professional communication with current customers, service centers, and third party service providers.


    • Return communication regarding customer satisfaction and service.


    • Calls to original equipment manufacturers and part vendors.


    • Inbound customer service calls.


    • Provide customers with information including estimates and status updates.

    Other Responsibilities


    • Provide reports and information to management as needed.


    • Other duties as assigned.


    • This job description is not meant to be a complete listing of all duties and responsibilities of the Customer Service Representative.

    Knowledge and Skills Requirement


    • High School diploma/GED


    • Strong interpersonal and communication skills


    • Positive and optimistic outlook


    • Proper phone techniques/etiquette


    • Competency with Microsoft Products including Word, Excel, and PowerPoint


    • Internet Explorer – web page communication

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