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    Human Resources Service Center Representative - Salt Lake City, United States - University of Utah

    University of Utah
    University of Utah Salt Lake City, United States

    3 weeks ago

    Default job background
    Description
    Details

    Open Date 05/02/2024

    Requisition Number PRN38445B

    Job Title Human Resources Technician

    Working Title Human Resources Service Center Representative

    Job Grade D

    FLSA Code Nonexempt

    Patient Sensitive Job Code? No

    Standard Hours per Week 40

    Full Time or Part Time? Full Time

    Shift Day

    Work Schedule Summary

    VP Area President

    Department Human Resources

    Location Campus

    City Salt Lake City, UT

    Type of Recruitment External Posting

    Pay Rate Range $18.50

    Close Date 11/02/2024

    Open Until Filled No

    Job Summary

    Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization's human resources policies and procedures. Performs routine tasks as directed and under close supervision.

    University Human Resource Management currently supports a hybrid work schedule.

    The Human Resources Representative will be required to work one week at the front desk in our Human Resources office located in downtown Salt Lake City every 4 weeks.

    The remaining weeks the employee will work one day in the office and then from home.

    An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.

    University of Utah offers a comprehensive benefits package including:

    Excellent health, dental, and wellness coverage at affordable rates

    14.2% retirement contributions that vest immediately

    Generous paid leave time

    11 paid Holidays per year

    50% tuition reduction for employee after completing probationary period, and spouse,and dependent children after three years

    Flex spending accounts

    Free transit on most UTA services

    Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

    Professional development opportunities

    A wellness program to promote health and quality of life

    Additional benefits information is available at For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our


    Total Compensation Calculator:

    • For the majority of employees, the University contributes an amount equal to 14.2% of pay to a 401(a) Retirement Plan. If you previously worked for the University and were enrolled in a Utah Retirement Systems ( URS ) retirement plan, Utah law requires that you be re-enrolled in the same URS plan upon rehire. If you were enrolled in a URS plan with another employer and wish to be enrolled during your University employment, you must complete the Irrevocable Election (online at ) before your first paycheck. Only employees who are residents of the United States and those holding H-1B Visas are eligible for retirement benefits.
    Responsibilities

    Respond to Human Resources Inquiries:
    Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet.

    Assist with Benefits:
    Help employees with benefit selections and changes, ensuring they understand their options.

    Learn Human Resources Policies:
    Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees.

    Perform Administrative Tasks:
    Execute routine administrative duties such as data entry and maintaining employee records.

    Support Human Resource Initiatives:
    Participate in Human Resource projects and initiatives as directed, providing logistical support.

    Minimum Qualifications


    Three years office experience with at least one year experience in Human Resources or equivalency (one year of education can be substituted for two years of related work experience) required.

    Demonstrated human relations and effective communication skills also required. Data entry experience is preferred. This position has no responsibility for providing care to patients.

    Preferences

    Experience working in a call center or a high-volume customer service role

    Strong active listening and verbal/written communication skills

    Ability to multitask and manage time effectively

    Comfortable with conflict resolution with the ability to deescalate

    Type Benefited Staff

    Special Instructions Summary

    Additional Information

    The University is a participating employer with Utah Retirement Systems ("URS").

    Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work).

    Contact Human Resources at for information.

    Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions.

    Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.

    This position may require the successful completion of a criminal background check and/or drug screen.


    The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

    All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


    The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status.

    The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.

    The requirement not to discriminate in education programs or activities extends to admission and employment.

    Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.


    To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA).

    More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:

    Online reports may be submitted at

    This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses.

    They also provide information about safety and security-related services offered by the University of Utah.

    A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

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