- This position is for an Inbound Provider & Member services representative
- With the goal of first call resolution, the CSR Agent will address the needs of inbound callers according to the established call flows and work processes as supplied by the client and in accordance with accepted coverage guidelines, ensuring all mandated government and state regulations are consistently met.
- CSR agent must know when to reach out to internal partners and when/how to internally refer issues ranging from claims, provider searches, location of resources, obtaining an interpreter, processing billing payments, referring enrollment issues, and helping callers understand benefits.
- With a high level of accuracy and attention to detail, agents must have the ability to maintain professionalism while working within documentation guidelines, on proprietary software, utilizing dual screens and multiple applications. Agents are required to check two email accounts daily and stay up to date on call handling resources through continual document review and completion of mandated knowledge checks as assigned.
- Agents will live-document all caller interactions in accordance with Quality Assurance Guidelines and will maintain an average monthly rating as defined for the site.
- Agents will be in attendance for and will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Adherence standards.
- Exceptional attention to detail and willingness to learn, adapt and interact with individuals who may be angry, frustrated or calling in to complain while helping to ease the abrasion between the member and the plan.
- Ability to work overtime and/or a flexible schedule based on business, client and/or account needs.
- Other duties as assigned.
- High School Diploma (or GED-) required
- 1 year previous customer service experience- Call Center Preferred
- Proficiency in Microsoft Office Suite Word and Excel- required
- Demonstrated experience in using dual monitors, multiple applications, and phones simultaneously.
- Excellent written and verbal communication skills.
- Ability to meet deadlines and work under pressure.
- Excellent time management and organizational skills.
- Accurate keyboard skills and proven ability to enter data at a required speed.
-
Remote Sales Representative
2 weeks ago
Hometown Quotes Salt Lake City, United StatesJob Description · Job DescriptionWe seek a results-oriented and self-driven sales representative located in Arizona, Nevada, or Utah to actively seek out and engage insurance agents to grow our extensive clientele. You will provide complete and appropriate solutions for every cus ...
-
Remote Sales Representative
2 weeks ago
Hometown Quotes Salt Lake City, United StatesJob Description · Job DescriptionWe seek a results-oriented and self-driven sales representative in Arizona, Nevada, or Utah to actively seek out and engage insurance agents to grow our extensive clientele. You will provide complete and appropriate solutions for every customer to ...
-
Remote Client Representative
3 weeks ago
American Income Life AO Salt Lake City, United StatesAre you ready to embark on an extraordinary journey with AO? Experience the power of 100% remote work, incredible growth opportunities, and unparalleled mentorship from world-class leaders. AO wants YOU to be part of our exceptional team · We are seeking overachievers who excel i ...
-
Remote - Customer Service Representative
2 weeks ago
Vitality Extracts Salt Lake City, United StatesJob Description · Job DescriptionJob description · We are an internet health & wellness company. Our products include a wide variety of pure essential oils, diffusers, and jewelry. We are looking for customer service agents to join our team as we continue to grow. We are looking ...
-
Inside Sales Representative- REMOTE
3 weeks ago
Access Information Management Salt Lake City, United States Full timeAbout Access: · As the largest privately owned Records and Information Management player in North America, we support our clients across the entire document lifecycle; in the physical document world, in digital transformation initiatives, via software for automating workflows in ...
-
Teleperformance USA Salt Lake City, United StatesOverview · About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. · With more than 500,000 inspir ...
-
Teleperformance USA Salt Lake City, United StatesOverview · About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. · With more than 500,000 inspir ...
-
Redwood Ventures South Salt Lake, UT, United States Freelance**Customer Service Representative [x/w/m] 100% Remote**: · We are currently looking for a **Customer Service Representative [x/w/m]** **100%** **remote** to join our Mumme team in Gladbeck and within a 50 km radius. · **Apply now easily via WhatsApp: -> **Click here** · **Your be ...
-
Remote- Customer Service Representative
3 weeks ago
Copart Magna, United StatesThe Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer ser Customer Service, Customer Se ...
-
FMG Suite Midvale, United StatesJob Description · Job DescriptionWhat We DoWe're a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses ...
-
EverCommerce Lehi, United States Full timeCustomer Support Representative, Briostack LLC- Remote, US or Hybrid in office Lehi, UT · At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ cu ...
-
Member Enrollment Coordinator
3 weeks ago
TEKsystems Salt Lake City, UT, United StatesHiring a Fully Remote Member Enrollment Representative for a Large and Growing Healthcare Insurance Company. The team is looking for Candidates with experience with Member Enrollment · **Fully remote but Candidates must be located in Nevada, Utah, Colorado, and Idaho · Descriptio ...
-
Client Sales Support Representative
3 weeks ago
PrincePerelson & Associates Salt Lake City, United States**Client Sales Support Representative (Must Live in UT)** · $20.00 hr. to $25.00 hr. + Commissions up to $1000 per month · Monday- Friday 9:00 am to 5:30 pm · **REMOTE- UTAH ONLY** · **The Opportunity:** · We are a leading cosmetic and reconstructive surgery practice located in C ...
-
Project Policy Analyst
1 week ago
University of California, Davis Davis, United StatesThis position will provide executive-level support to the ADRC Medical Director, utilizing initiative, judgment, and discretion in researching, analyzing and compiling necessary information to assist the Medical Director in responding to complex issues and compiling special repor ...
-
Licensed Mental Health Therapist
6 days ago
Tava Health Salt Lake City, United StatesTava Health is a mental health platform that is on a mission to improve access to clinical therapy through frictionless, technology-enabled care to high-quality therapists. · Why work with us? · We help you grow and manage your caseload. · + Admin support. We handle intake, billi ...
-
Technical Support Representative
2 weeks ago
IQVIA INC (US10) Salt Lake City, United StatesTechnical Support Representative Mon - Fri 11am - 8pm ET · Contract Remote Role – Location (Open to Remote US) · As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical de ...
-
Clinical Development Manager, MRD
3 weeks ago
Myriad Genetics Salt Lake City, United StatesOverview · Myriad Genetics is a genetic testing company that provides actionable health information, empowering patients and their families to make critical and timely healthcare decisions, whether they're evaluating risk for cancer, thinking about starting a family, or in searc ...
-
Maintenance Manager
1 week ago
Jet Aviation Salt Lake City, United StatesSince 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, an ...
-
Sr. Tax Manager roles
3 weeks ago
CyberCoders Salt Lake City, United StatesSanta Rosa, CA · • Sonoma, CA · • Napa, CA · • Salt Lake City, UT · • Aspen, CORemote Available Full-time $170, $210,000.00Posted 04/27/2024Job Title: Tax Manager / Senior Tax ManagerLocation: REMOTESalary: $ K + Full Benefits + 100% Remote flexibility Requirements: CPA or EA ...
-
Epic HIM Analyst
1 week ago
HCTec Salt Lake City, United StatesEpic HIM Analyst - FTE (NO C2C or 1099) · Start Date: · ASAP · Location: · Florida · Candidate Location: · Time zone preference is EST and CST (they will consider MST but prefer EST and CST) · Remote/Onsite: · 100% Remote · Requirements: · Must have either EPIC HIM Release o ...
Inbound Call Center Representative Remote - Salt Lake City, United States - ReqRoute Inc
Description
Title: Inbound Call Center Representative
Pay rate: $15/hr on w2
Location: 100% Remote
Job Description:
This position requires individuals to perform the following duties and work as part of a team:
Qualifications:
The ideal candidate will possess the following skills and experience: