IT Infrastructure Systems Administration - Jefferson City, United States - Hitachi Energy

Hitachi Energy Jefferson City, United States

1 week ago

Description

General Information:
Hitachi Energy is seeking for a IT Infrastructure Systems Administration for its Jefferson City, MO location.

Your Responsibilities:

You will be responsible for the management of the facility & and factory network, servers, & and hardware; and liaison to IT vendors to ensure business continuity.

Troubleshoot issues throughout the facility & with remote users along with:
Printers - manage supplies, provide troubleshooting, & coordinate with technicians.

Phones - assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.

Accounts - manage use & upkeep of shared user accounts.
Factory PCs - manage deployment of hardware and setup of various types of software.
Network - assist with adding or modifying network connections & cabling.
Hardware - assist & manage various cabling and peripherals for user workstations.
Work with multiple teams on IS & IT needs for integration of new devices & machines.
Provide documentation of issues, solutions, and potential problems
Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
Identify and report risks that might downgrade OSS service quality.

Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.

Host and support third-party technicians.
Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
Follow given OSS governance (participate in meetings, follow escalation path, etc.)
Follow OSS procedures defined in Runbook, SOPs, knowledge articles.

Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:
Have completed a formal qualification or completed an apprenticeship in the field of information technology.
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Have completed a minimum of two years of college in a IT related field.
Have a minimum of two years professional experience in IT support.
Be fluent in local and English language.
Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.

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