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    Printer Break-fix Technician - Stevens Point, WI, United States - BCforward

    BCforward
    BCforward Stevens Point, WI, United States

    4 weeks ago

    BCforward background
    Description
    Please note this is the target date and is subject to change


    Expected Duration :
    24 Plus Months (Contract)

    Job Type:
    [FULLTIME (=30 HOURS WEEKLY], [CONTRACT], [ON-SITE]

    benefits, paid time off, per diem, etc.).


    This customer facing, non-exempt client PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to client's PC Products customers.

    This is a team based group of self-starting, technical/ mechanical delivery professional.

    These teams are responsible for completely satisfied customers and helping to grow client's business in a profitable manner and within budget.

    It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why.

    Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

    Strong mechanical aptitude, working with tools and various alignment apparatus.
    May also involve third party software, networks and switches.
    Successful cause and effect understanding of financial perspectives on the business.
    This is critical to relationship building and expectations.
    Attention to detail and commitment to administrative responsibilities.

    Exercise solid business based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met.

    Independent thinking while adhering to standard technological/mechanical and business procedures.
    Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.
    Availability to work both scheduled and unscheduled overtime.
    Participate in assigned work during non-traditional workdays, holidays and shift work.
    Technical/mechanical hardware repair experience.
    Demonstrated technical/mechanical aptitude for learning new technology.
    High School diploma or equivalent, plus additional hardware technology training. Cell phone reimbursement and laptop/tablet will be provided.

    BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

    Field Technician, Hardware/software installation, support and troubleshooting.


    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

    Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale.

    Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

    As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.

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