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    Director of Operations - Memphis, United States - Red Lobster

    Red Lobster background
    Description

    MUST LIVE IN THE BIRMINGHAM, AL/MEMPHIS, TN AREA*

    Director of Operations (DO)

    will serve as the market leader for approximately 8-10 Operating Company restaurants within a division.

    Reporting to a Vice President of Operations, the Director of Operations ensures that restaurant leadership teams within the market execute at an optimal level in order to drive profitable Same-Restaurant-Sales and Guest Count growth.

    The Director of Operations will ensure 100% compliance to the Operating Company's HR, Finance, and other functional standards and processes.

    Additional emphasis will be placed on coaching and developing General Managers, coaching and developing high-potential Restaurant Managers, and contributing to the identification, development, retention, and promotion of high-potential, diverse talent within a market.


    Required Skills & Experience:

    • Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards
    • Experience in supporting new restaurant growth and coaching new restaurant management teams
    • Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market
    • Able to deliver Operations Excellence
    • Able and willing to hold crucial conversations with leadership teams about guest service and employee experiences
    • Demonstrated skill at coaching and providing feedback to developing leaders
    • Able to monitor trends and make adjustments to operations as require Key Qualifications (Training, Knowledge, and/or Certification)
    • Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth
    • Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction
    • Multi-unit operational skills at the restaurant level
    • Demonstrated strength in identifying and building a diverse team; and coaching and developing managers
    • Bachelor's degree preferred.
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