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    Customer Support Technician I - Waukesha, United States - KHS USA INC

    KHS USA INC
    KHS USA INC Waukesha, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Summary:

    The Customer Support Technician (CST) provides technical information and support for KHS USA parts sales orders. The Technician may also have other responsibilities relating to the Engineering function.

    Reports To: Customer Support Supervisor or appropriate Manager

    Essential Roles and Responsibilities (Other may be assigned.):

    • Receives calls from KHS customers seeking aftermarket parts and rebuilds
    • Conducts technical research on part numbers for sales orders
    • Identifies components of parts for special kits; group of parts that make up sub-assemblies
    • Verifies part pricing with Customer Support Supervisor or Manager
    • Identifies needed machine manual updates and communicate to documentation
    • Occasionally enters new part numbers into Finesse system
    • Helps to identify whether customer requests are under warranty
    • May help identify Engineering Change Requests and communicate with Engineering or other Groups
    • May do parts look up and pull drawings to support purchasing
    • Participates in 24/7 on call non business hours customer call line, may be on regular rotating schedule with other department members (

    Education and Experience Requirements:

    Associate's degree (A. A.) or equivalent from two-year college or technical school; five years experience with customer service or parts sales for electro mechanical equipment; or equivalent combination of education and experience.

    Experience with SAP strongly preferred

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