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    Desktop Support Technician - Milwaukee, United States - Excis Compliance

    Excis Compliance
    Excis Compliance Milwaukee, United States

    3 weeks ago

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    Description

    We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.

    Responsibilities:

    • Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
    • Receiving and documenting requests for support.
    • Deciding on the most suitable ways of providing aid.
    • Delivering IT and related assistance upon request, or as you deem suitable.
    • Configuring new desktops, routers, modems, and similar devices.
    • Performing routine inspections and upkeep of existing installations.
    • Updating computer operating systems and other important software, as needed.
    • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
    • Providing suggestions on appropriate training for staff.

    Requirements

    • CompTIA A+, Microsoft Certified Professional (MCP) or better
    • Minimum of 18 months years of IT experience.
    • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
    • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
    • Excellent communication relationship-building and internal customer service skills.

    Location: 3939 W. Highland Blvd, Milwaukee, WI, 53208 / 4000 W. State St., Milwaukee.



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