IT Support Technician - Waukesha, United States - AscendNet, Inc.

Description

• Install, configure, and maintain computer systems, mobile devices, and peripherals.
• Set up user accounts and permissions in accordance with company policies.
• Assist with software installations and upgrades.
• Respond to user inquiries and provide timely resolution of technical problems.
• Provide technical support and troubleshooting for hardware, software, network, and cloud issues to ensure smooth operations of our customers.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform handson fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Document all support activities and maintain accurate records.
• Collaborate with other IT team members to resolve complex issues.
• Stay uptodate with the latest technology trends and advancements.

• Strong knowledge of IT support principles and practices.
• Strong technical support skills with proven ability to diagnose and resolve hardware, software, and networking issues.
• Proficiency in desktop support, including Windows operating systems (Windows 10/11).
• Experience with Microsoft Server operating systems and management.
• Experience with the following Cloud technologies
• Office365, Teams, Onedrive, and Sharepoint Online.
• Familiarity with mobile devices (iOS, Android) and their troubleshooting.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Understanding of Group Policy Objects (GPO) for user management.
• Excellent customer service skills.
• Exceptional written and oral communication skills.
• Ability to work under moderate supervision.

• Excellent problemsolving skills with a detailoriented approach.
• Strong communication skills for effective interactions with clients and team members.
• Ability to manage multiple tasks and prioritize work in a fastpaced environment.
• Flexibility, a proactive and positive attitude, and teamwork skills.
• Willingness to provide oncall support on a rotational basis, including occasional weekend, emergency, and evening work.
• 12 years of tech support experience.
• 12 years of customer service experience.
• Degree in Information Technology, Computer Science, or related field preferred and/or at least two years of equivalent work experience. Previous experience in a similar IT support role is advantageous.
• Relevant certifications a plus: Microsoft, A+, Network +, CCNA, are a plus.
• Valid Driver License and ability to drive to customer locations when required.

• Monday to Friday