Desktop Support Technician - Waukesha, United States - AIR Technology Services

Description

• Install, configure, and maintain desktop hardware and software, performing system upgrades and patches as required.
• Troubleshoot and resolve hardware and software issues, documenting all support activities and resolutions in a timely manner.
• Set up and maintain user accounts in Active Directory and assist with network administration tasks, including TCP/IP configuration and troubleshooting.
• Collaborate with other IT team members to resolve complex technical issues and provide training and guidance to endusers on desktop systems and software usage.

• Strong technical support skills with proven ability to diagnose and resolve hardware and software issues.
• Experience with network administration, including Active Directory management and TCP/IP troubleshooting.
• Knowledge of help desk ticketing systems for tracking support requests and understanding of network troubleshooting techniques.

• Proficiency in Windows OS (7/10/11) and familiarity with Server 2016/2019+ operating systems.
• Excellent problemsolving skills with a detailoriented approach.
• Strong communication skills for effective interactions with clients and team members.
• Ability to manage multiple tasks and prioritize work in a fastpaced environment.
• Flexibility, a proactive and positive attitude, and teamwork skills.
• Willingness to provide oncall support on a rotational basis, including occasional weekend, emergency, and evening work.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 10 hour shift
• Day shift
• Monday to Friday
• On call

• Waukesha, WI 53186: Relocate before starting work (required)