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    Application Administrator 1, 2, Senior - Tempe, United States - Salt River Project

    Salt River Project
    Salt River Project Tempe, United States

    2 weeks ago

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    Description
    Requisition ID: 17138

    Join us in building a better future for Arizona

    SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

    Why Work at SRP

    At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

    SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
    • Pension Plan (at no cost to the employee)
    • 401(k) plan with employer matching
    • Available your first day: Medical, vision, dental, and life insurance
    • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
    • Parental leave (up to 4 weeks) and adoption assistance
    • Wellness programs (including access to a recreation and fitness facility)
    • Short and long-term disability plans
    • Tuition assistance for both undergraduate and graduate programs
    • 10 Employee Resource Groups for career development, community service, and networking
    Summary

    The Meter Technology and Payment Service team is looking for an IT Application Administrator to be a part of a of high-performing and fun-loving team. This team works together with clients, vendors, and other internal SRP groups to maintain highly available, critical metering applications and integrations. The supported applications communicate with meters at SRP customer's homes and businesses as well as with internal data and billing systems. They support both credit and prepay rates as well as provide remote meter functionality and meter data to client applications for customer orders, billing, customer presentment, reporting and troubleshooting.

    What We're Looking For
    If you enjoy working on a team creating innovative solutions, troubleshooting issues, and learning something new daily, then you will be excited about the Meter Technology and Payment Services application administrator position. As a member on this team, you will learn new metering technologies, work on network mysteries, build and run queries and reports, write and run test plans, analyze data, create and update documentation, work on Windows and Linux servers and collaborate on cross-departmental project teams to deliver innovative solutions and technologies. You will thrive/succeed in this role if you have strong communication skills and curiosity with the ability to critically think to solve problems.

    What You'll Do

    • Provide technical support for various applications, including Landis+Gyr Command Center and Ampy Management System (M-Power), Honeywell Energy Axis Management System (EA_MS) and MDMS (Meter Data Management System), Siemens EnergyIP MDMS (EIP), PayGo, and iNovah Cashiering system

    • Install, configure, and test vendor software on Window and Linux servers

    • Troubleshoot production issues for critical applications

    • Write and execute test plans

    • Plan future enhancements and releases

    • Collaborate with internal business groups on enhancements and new technologies

    • Communicate upgrades and production issues with internal business groups

    • Coordinate with internal IT groups in Networking, Server, Database, and Desktop to support vendor applications and address business needs

    What It Takes To Succeed

    • A bachelor's degree or higher from an accredited institution

    • Solid understanding of basic computer principles

    • SQL - intermediate level

    • Verbal technical communication

    • Server power user for Windows and Linux

    • Troubleshooting experience with applications, database, servers, and network issues

    • Writing technical documentation

    • A willingness to learn, share knowledge and teach others

    • Positive attitude

    Things That Would be Great if You Brought to the Table

    • PowerShell

    • SSRS (SQL Server Reporting Services), Tableau and PowerBI

    • AMI (Advanced Metering Infrastructure) system knowledge

    • Networking knowledge

    • ALM knowledge (HPQC)

    • Oracle and SQL database knowledge

    • Apache Kafka knowledge

    • WinSCP

    We'll Also Need You To

    • Be on call on a rotating schedule

    • Work both remotely and onsite

    • Participate in team meetings and team building exercises

    Experience

    Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.

    Education

    Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

    Hybrid Workplace

    SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

    Drug/Alcohol Policy Statement

    To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

    Equal Opportunity Employer Statement

    Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

    Work Authorization

    All candidates must be legally authorized to work in the United States.
    Currently, SRP does not sponsor H1B visas.
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