- Must be a US Citizen
- Non-remote (relocation incentive available)
- Provide technical guidance for directing and monitoring information systems operations.
- Work with government customers to identify needs or opportunities for improvement.
- Plan and implement large-scale projects with no impact on daily operations.
- Provide oversight for a variety of tasks and activities that are broad in nature and are concerned with technical support, cyber security, and IT operations.
- Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors.
- Provide technical support, system administration support, imaging, and lifecycle support.
- Respond to and resolve help desk tickets.
- Install and support Government-furnished software and hardware.
- Service tickets for installation and replacement of printer toner cartridges and fuser kits.
- Provide IAVA/STIG compliance for all supported laptops and desktops and printers.
- Analyze network failures.
- Analyze hardware performance and issues.
- Install network Multi-Function Printers (MFP).
- Provide written evaluations, procedures, checklists, and instructions for CIO approval.
- Provide technical advice and IT Acquisition planning support.
- Transfer of user data.
- US Citizen
- Active T3 security clearance (will sponsor the right candidate).
- IAT Level II Certification (CompTIA Security+ CE equivalent or higher).
- Five (5+) years of relevant experience leading service desk and desktop support teams.
- Seven (7+) years of experience performing service desk support duties in a large, complex classified/unclassified network environment.
- Computing environment certification in VMware (VCP-DCV), Cisco (CCNP-DC), or similar technology within 6 months of hire.
- Knowledge of devices in scope; laptops, desktops, tablets, printing, and scanning devices.
- DoD Secret Clearance
- BA/BS degree in Engineering, Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
- ITIL certification or HDI equivalent.
- Microsoft Certified Desktop Support Technician Certification or equivalent.
- Able to multitask, prioritize, and manage time efficiently
- Accurate and precise attention to detail.
- Strong written and verbal communication skills.
- Excellent analytical, quantitative, and organizational skills.
- Good interpersonal skills and communication with all levels of management.
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Desktop Support Lead - Fort Stewart, United States - Link Solutions
Description
Company DescriptionLink Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.
Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.
We are ISO 9001:2015, ISO :2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.
Job Description
Link Solutions is seeking a Desktop Support Lead to join our team at Fort Stewart, GA.
Job Responsibilities:
Qualifications
This opportunity is contingent upon successful award and contract negotiation which is currently in process.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
