- Competitive base salary and an annual bonus
- Health, Life, Long/Short Term disability, Dental and Vision insurance
- Shawmut Flex we have offered a flexible work remote environment for years and we encourage a flexible work environment that meets the business needs
- 401K with Match
- Generous Paid Time Off policy (Including vacation, summer Fridays, holidays, personal sick and volunteer day which we can explain at time of interview)
- ESOP be an employee owner
- The Extras: cell phone, laptop, tuition reimbursement, pet insurance, auto & homeowner (mortgage network & insurance savings) and many more
- Assist with day-to-day tier 1 support of end users and their Windows and iOS devices and applications working both in person and through remote communication channels like the phone, chat, or email utilizing remote support tools. This includes support of hardware, software, and operating system.
- Provide Tier 2 and 3 Technical Support Diagnose and promptly resolve all escalated issues in the national environment. Documentation of solutions is expected to prevent future escalations, and documentation of root cause is expected to prevent future issues.
- Respond to, update, and resolve support tickets in our ITSM ticketing system.
- Assist in roll-outs of every facet of client technology: operating systems, software, hardware, firmware and drivers.
- Onboard new users, which includes imaging laptop hardware, configuring accounts, configuring applications, and configuring mobile devices.
- Assist with maintaining store room inventory of laptops, mobile devices, and accessories.
- Work closely with other User Services team members and with other IT teams in the event a support request requires escalation.
- Help develop and maintain end user-facing documentation in the areas of how to guides and problem resolution.
- Help develop and maintain documentation for IT team members to perform common tasks and resolve common issues.
- Work within the User Services team and cross-functional project teams to help the IT organization meet its support and service goals.
- Work flexible hours to support a national, construction work force spread across hundreds of jobsites.
- Mentor and coach junior team members Provide technical guidance and documentation to the User Services team as a whole and provide training to allow for issues to be resolved at first touch.
- BS/BA degree preferably in Computer Science or equivalent experience
- 4+ years of hands-on experience in a corporate environment in a technical support role
- Knowledge and understanding of client computing fundamentals with Windows and iOS devices
- Knowledge and understanding of computing and networking fundamentals like VPN, TCP/IP, and Active Directory services
- Ability to work independently or as part of a team
- Strong working knowledge of common enterprise applications like Microsoft Office, Windows File Shares, and Google Chrome.
-
Service Specialist
2 weeks ago
EPIQ Systems Boston, United StatesA Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. RESPONSIBILITIES Work closely with the client's staff to assi Specialist, Service, Technolog ...
-
Service Specialist
1 week ago
ApTask Boston, United StatesAbout Client: · Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies—helping them streamline the administration of business operations. · Its scalable, flexible technology is designed to help you quickl ...
-
Service Specialist
1 week ago
Epiq Boston, United StatesIt's fun to work at a company where people truly believe in what they are doing · Job Description:This role will be critical in helping ensure multiple areas of administrative duties are fulfilled to successfully deliver on our service commitments in a timely and effective manne ...
-
Service Specialist
2 weeks ago
ApTask Boston, United StatesAbout Client: · Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencieshelping them streamline the administration of business operations. · Its scalable, flexible technology is designed to help you quick ...
-
Guest Services Specialist
2 weeks ago
EPAM Boston, United StatesEPAM Continuum currently seeks a full-time Guest Services Specialist for our Boston studio. The Guest Services Specialist oversees coordination of meetings and workshops and is also responsible for the planning and execution of evening events hosted in the studio in addition to s ...
-
Guest Service Specialist
2 weeks ago
Booking with Brooke Boston, United StatesTitle: · Remote Guest Service Specialist - Join Our Team and Elevate the Travel Experience · About Us: · Join our team of Remote Guest Service Specialists and embark on a rewarding journey in the travel industry. We specialize in providing exceptional guest service to travelers ...
-
Senior Service Specialist
3 weeks ago
EPIQ Systems Boston, United StatesSenior Service Specialist page is loaded Senior Service Specialist Apply locations USA-Boston-MA-53 State St., 4th Floor time type Full time posted on Posted 2 Days Ago job requisition id R0028130It's fun to work at a company where people truly believe in what theyare doingJob De ...
-
Senior Service Specialist
1 week ago
EPIQ Systems Boston, United StatesIt's fun to work at a company where people truly believe in what they are doingJob Description:A Senior Service Specialist provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.RESPONSIBILITI ...
-
LegalTech Services Specialist
5 days ago
Beacon Hill Boston, United StatesTo Apply for this Job Click Here · The Team · LegalTech Services (the Team) is a global fee earning team that manages client matter data. The Team provides advice and support for both disputes and corporate matters no matter how small, simple, large or complex the data set. The ...
-
Resident Service Specialist
2 weeks ago
UDR Boston, United StatesResident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our ...
-
Youth Services Specialist
2 weeks ago
Action For Boston Community Development Boston, United StatesYouth Services Specialist · Department: Education, Training, and Youth Services · Employment Type: Fixed Term - Full Time · Location: Downtown Boston - Temple Place · Description · ABCD offers a range of programs to help the youth of Boston stay in school, prepare for a caree ...
-
Senior Service Specialist
3 weeks ago
Epiq Boston, United StatesIt's fun to work at a company where people truly believe in what they are doing · Job Description:A Senior Service Specialist provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. · RESPON ...
-
Client Service Specialist
2 weeks ago
COGENCY GLOBAL INC Boston, United StatesJob DescriptionJob Description · Cogency Global Inc. · THE RIGHT RESPONSE · AT THE RIGHT TIME, · EVERY TIME · Client Service Specialist · Boston, MA · Benefits Offered · 401K, Dental, Life, Medical, Vision · Full-Time · Hours: M-F · 9:00 am 5:00 pm · Are you looking f ...
-
Resident Service Specialist
1 week ago
UDR Boston, United StatesResident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our te ...
-
Client Service Specialist
1 week ago
COGENCY GLOBAL INC Boston, United StatesJob DescriptionJob Description · Cogency Global Inc. · THE RIGHT RESPONSE · AT THE RIGHT TIME, · EVERY TIME · Client Service Specialist · Boston, MA · Benefits Offered · 401K, Dental, Life, Medical, Vision · Full -Time · Hours: M-F · 9:00 am – 5:00 pm · Are you lookin ...
-
Customer Service Specialist
6 days ago
EF Education First Gruppe Boston, United StatesCustomer Service SpecialistInternally titled: Traveler Support Specialist (TSS)Start Date: September 3rd, 2024Application Deadline: August 2nd, 2024**For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start dateAt EF Go Ahead Tours we b ...
-
Resident Service Specialist
2 days ago
UDR Boston, United StatesResident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our ...
-
Office Services Specialist
1 week ago
Epiq Boston, United StatesIt's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist ...
-
Customer Service Specialist
2 weeks ago
Biofourmis Boston, United StatesBiofourmis is a rapidly growing, global digital health company filled with committed, passionate professionals who care about augmenting personalized care and empowering people with complex chronic conditions to live better and healthier lives. We are pioneering an entirely new c ...
-
Family Services Specialist
1 week ago
Action For Boston Community Development Boston, United StatesFamily Services SpecialistDepartment: Child Care Choices of BostonEmployment Type: Permanent - Full TimeLocation: Downtown Boston - Chauncy StreetDescriptionChild Care Choices of Boston is dedicated to empowering families through support, resources, technical assistance, training ...
Senior IT User Services Specialist - Boston, United States - Shawmut
Description
Overview:
Since our founding in 1982, Shawmut Design and Construction (a 100% employee-owned company) has been recognized as a Best Place to Work 60 times by our employee-owners. At Shawmut, you will have the opportunity to own your career and deliver impact within our culture of ownership and innovation focused around providing the gold standard of client service for the worlds most recognizable and elite brands and institutions.
Heres a glimpse into what we are offering:
Shawmut Design and Construction Boston Office is looking for a Senior User Services Technician to work within our IT Service Desk helping to support our internal business clients and their devices across the United States. You will work in a fast-paced environment with a cloud-based call center and asset management system as well as other remote support technologies. You will help in upgrading client systems to the latest Windows 11 and Office 365 client technology. You will be a senior member of a national support team providing technical support to end users and acting as an escalation point for others. Growth opportunities available for those looking to work more closely with client-side security technologies, client management technology, and conference room technology.
Eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.
Shawmut prohibits discrimination against any staff member or applicant on the basis of race, color, sex, sexual orientation, gender identity/expression, age, religion, national origin, marital status, veteran status, pregnancy, physical or mental disability, genetic information, disability, creed, citizenship status, or any other legally protected characteristic.