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Client Service Specialist
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Office Services Support Specialist
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LegalTech Services Specialist - Boston, United States - Beacon Hill
Description
To Apply for this Job Click Here
The Team
LegalTech Services (the
Team) is a global fee earning team that manages client matter data.
The Team provides advice and support for both disputes and corporate matters no matter how small, simple, large or complex the data set.
The Team assists on a range of client matter data needs from; identification and collection, how to share and review documents collaboratively, visualization of data, production to a third party and presentation for trial.
The Team administers eDiscovery, transactional and interactive data visualization software in-house and partner with external vendors to meet our varied client data needs.
If you are a motivated and problem-solving oriented individual - this firm, this team and this industry is a fantastic place to be.
Our normal hours of work are 8:00 AM to 5:00 PM but it may be necessary to work additional hours, including weekends, on an ad-hoc basis, to ensure we fully meet our clients' needs and objectives.
Overview
The Specialist is an experienced technical project manager with a proven track record in managing and enabling review of client data for disputes.
The Specialist reports to the Manager, LegalTech Services, and will spend approximately 80% of their time on disputes matters at varying levels of sophistication, and 20% administering transactional matters and working with interactive data visualization software.
Essential Skills & Experience
Background
3-6 years of experience in a law firm setting (private practice experience preferred but in-house and software vendor experience in project management also highly valued).
eDiscovery
Working understanding of the full EDRM process and best practice.
Experience processing data, using analytics to cull data, an understating of review accelerators such as Continuous Active Learning, and the ability to run productions in load file format an advantage.
Project Management
Experience of project managing all technical elements of document review and disclosure matters, including database management, demonstrated by a track record of successfully managing multiple matters concurrently.
Technical
Working knowledge of eDiscovery platforms required, experience administering Relativity is required. Reveal, Luminance or HighQ Collaborate desirable.
Ability to write script in SQL Server and experience with PowerBI is highly advantageous.
Processes & Procedures
Experience of having standardized, documented and implemented processes and procedures in alignment with best practice.
Planning & Execution
Ability to set and meet challenging deadlines, approach issues with a positive attitude and take personal responsibility for completing tasks with thoroughness and attention to detail.
Communication
A customer service orientation with an ability to: promptly deal with requests; clarify and advise on customer needs; comfortably frame difficult conversations; suggest resolutions to problems in a professional / diplomatic manner; and communicate / interact effectively with all levels of staff.
Problem Solving
A creative, innovative and forward thinker, willing to introduce new ideas and able to work with the team to initiate appropriate and agreed changes.
To Apply for this Job Click Here