Jobs
>
Étreux

    Customer Service Specialist - Boston, United States - Biofourmis

    Biofourmis
    Biofourmis Boston, United States

    2 weeks ago

    Default job background
    Description


    Biofourmis is a rapidly growing, global digital health company filled with committed, passionate professionals who care about augmenting personalized care and empowering people with complex chronic conditions to live better and healthier lives.

    We are pioneering an entirely new category of medicine by developing clinically validated, software-based therapeutics to provide improved outcomes for patients, smarter engagement & tracking tools for clinicians, and cost-effective solutions for payers.

    We are collectively devoted to a single-minded idea: powering personally predictive care.

    Our dynamic growth has been marked by doubled headcount in the last 12 months via both expansion & acquisition, yielding a global footprint with offices in Boston, Singapore, Bangalore, and Zurich.

    We are backed by prominent international venture capital investment & have cultivated relationships with worldwide healthcare stakeholders over the last 5 years.

    Our talented team features numerous PhDs in Data Science and Biostatistics, over 80 patents, prolific scientific publications, world-class systems, developers & engineers, and leaders in the clinical operations space.

    Role OverviewAs the primary contact for our end-users, the Customer Service Specialist will provideoutstanding service by answering questions, assisting with user compliance, onboarding,offboarding and minor troubleshooting.

    In addition to assisting our users, the Customer ServiceSpecialist acts as a subject matter expert and liaison with internal teams to optimize servicedelivery, internal processes, and product improvements.

    This role sits within the CustomerSuccess Organization and reports to the Managers of Customer Support.

    Success in this role isdemonstrated by providing an unparalleled level of service to users, exhibiting deep productexpertise, adherence to contractual service level agreements, and successfully meeting orexceeding team and individual performance metrics.

    ResponsibilitiesProvides exceptional service to usersHandle user inquiries via multiple channels (email, in/outbound calls, etc.) in a timely,polite, and professional mannerListen to users; identify, research, and understand their needs; resolve user issuesAssist users with onboarding onto the mobile app and walking through hardware set up.

    Assist users with offboarding and retrieval of equipment.
    Assist with hardware compliance.
    Able to follow unique customer scripts.
    Recognize, document, and alert on trendsMeet or exceed individual/team performance metrics and client contractual SLAs.
    RequirementsAbility to work in flexible hours as needed, this includes weekends.

    The ideal candidate will be based in Boston as this role will be hybrid, requiring two days in office minimum.

    Minimum of 1 to 3 years customer service experience in a high call volume call centerExperience with ticketing systems like SalesforceGeneral understanding of mobile OS such as iOS and AndroidOSExcellent verbal and written communication skillsGood attention to detail and commitment to qualityAbility to multi-task and pivot in this fast moving start up.

    Ability to work well with people and within cross-functional teamsAbility to work with a wide range of age demographics and identify end userneeds/challenges through active listening and resolutionKnowledge-driven Mindset: Enjoys learning, growing, and continuously improving not only themselves, but looks to help improve their team, the customer experience, and ultimately the company through the supportive notion of people, processes, and technologyMaster of Simplicity: The organizational skillset to quickly assess a problem, sort it all out, and then present to the customer the simplest answer possible to resolve their problem

    Strong Communicator:
    Both verbally and in writing, the ability to document, translate, and clearly articulate ideas and information in an authentic way#LI-Hybrid#J-18808-Ljbffr
  • EPIQ Systems

    Service Specialist

    1 week ago

    EPIQ Systems Boston, United States

    A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. RESPONSIBILITIES Work closely with the client's staff to assi Specialist, Service, Technolog ...

  • ApTask

    Service Specialist

    2 weeks ago

    ApTask Boston, United States

    About Client: · Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencieshelping them streamline the administration of business operations. · Its scalable, flexible technology is designed to help you quick ...

  • ApTask

    Service Specialist

    3 days ago

    ApTask Boston, United States

    About Client: · Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies—helping them streamline the administration of business operations. · Its scalable, flexible technology is designed to help you quickl ...

  • Epiq

    Service Specialist

    4 days ago

    Epiq Boston, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description:This role will be critical in helping ensure multiple areas of administrative duties are fulfilled to successfully deliver on our service commitments in a timely and effective manne ...

  • Booking with Brooke

    Guest Service Specialist

    1 week ago

    Booking with Brooke Boston, United States

    Title: Remote Guest Service Specialist - Join Our Team and Elevate the Travel Experience · About Us: Join our team of Remote Guest Service Specialists and embark on a rewarding journey in the travel industry. We specialize in providing exceptional guest service to travelers world ...

  • Blank Label

    Client Service Specialist

    1 week ago

    Blank Label Boston, United States

    Who is Blank Label? · Blank Label is an award-winning custom menswear brand with the mission of making custom the new standard for every male shopper - taking guys from ill-fitting work and casual wear to being a guy people would stop on the street just to compliment them on an o ...

  • UDR

    Resident Service Specialist

    1 week ago

    UDR Boston, United States

    Resident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our ...

  • EPAM

    Guest Services Specialist

    1 week ago

    EPAM Boston, United States

    EPAM Continuum currently seeks a full-time Guest Services Specialist for our Boston studio. The Guest Services Specialist oversees coordination of meetings and workshops and is also responsible for the planning and execution of evening events hosted in the studio in addition to s ...

  • Epiq Systems, Inc.

    FAST Service Specialist

    2 days ago

    Epiq Systems, Inc. Boston, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist - FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This unique an ...

  • Booking with Brooke

    Guest Service Specialist

    1 week ago

    Booking with Brooke Boston, United States

    Title: · Remote Guest Service Specialist - Join Our Team and Elevate the Travel Experience · About Us: · Join our team of Remote Guest Service Specialists and embark on a rewarding journey in the travel industry. We specialize in providing exceptional guest service to travelers ...

  • UDR

    Resident Service Specialist

    1 week ago

    UDR Boston, United States

    Resident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our ...

  • EPIQ Systems

    Senior Service Specialist

    2 weeks ago

    EPIQ Systems Boston, United States

    Senior Service Specialist page is loaded Senior Service Specialist Apply locations USA-Boston-MA-53 State St., 4th Floor time type Full time posted on Posted 2 Days Ago job requisition id R0028130It's fun to work at a company where people truly believe in what theyare doingJob De ...

  • Action For Boston Community Development

    Youth Services Specialist

    2 weeks ago

    Action For Boston Community Development Boston, United States

    Youth Services Specialist · Department: Education, Training, and Youth Services · Employment Type: Fixed Term - Full Time · Location: Downtown Boston - Temple Place · Description · ABCD offers a range of programs to help the youth of Boston stay in school, prepare for a caree ...

  • COGENCY GLOBAL INC

    Client Service Specialist

    2 weeks ago

    COGENCY GLOBAL INC Boston, United States

    Job DescriptionJob Description · Cogency Global Inc. · THE RIGHT RESPONSE · AT THE RIGHT TIME, · EVERY TIME · Client Service Specialist · Boston, MA · Benefits Offered · 401K, Dental, Life, Medical, Vision · Full-Time · Hours: M-F · 9:00 am 5:00 pm · Are you looking f ...

  • COGENCY GLOBAL INC

    Client Service Specialist

    6 days ago

    COGENCY GLOBAL INC Boston, United States

    Job DescriptionJob Description · Cogency Global Inc. · THE RIGHT RESPONSE · AT THE RIGHT TIME, · EVERY TIME · Client Service Specialist · Boston, MA · Benefits Offered · 401K, Dental, Life, Medical, Vision · Full -Time · Hours: M-F · 9:00 am – 5:00 pm · Are you lookin ...

  • UDR

    Resident Service Specialist

    3 days ago

    UDR Boston, United States

    Resident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our te ...

  • Beacon Hill

    LegalTech Services Specialist

    1 day ago

    Beacon Hill Boston, United States

    To Apply for this Job Click Here · The Team · LegalTech Services (the Team) is a global fee earning team that manages client matter data. The Team provides advice and support for both disputes and corporate matters no matter how small, simple, large or complex the data set. The ...

  • Epiq

    Senior Service Specialist

    2 weeks ago

    Epiq Boston, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description:A Senior Service Specialist provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. · RESPON ...

  • EF Education First Gruppe

    Customer Service Specialist

    2 days ago

    EF Education First Gruppe Boston, United States

    Customer Service SpecialistInternally titled: Traveler Support Specialist (TSS)Start Date: September 3rd, 2024Application Deadline: August 2nd, 2024**For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start dateAt EF Go Ahead Tours we b ...

  • Epiq

    Office Services Specialist

    3 days ago

    Epiq Boston, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist ...