- Communicate with client in enthusiastic, professional and friendly manner. (Displaying an "I am here to help" attitude)
- Be an enthusiastic product expert.
- Provide introductory information to new customers.
- Communicate the value of our products.
- Assist with new client set up.
- Answer phone calls and emails from customers in a timely manner.
- Follow up with clients to check that they're satisfied with purchases.
- Let clients know about additional products or services.
- Determine the quickest, most effective way to answer a client's questions.
- Manage customer complaints from initial call to resolution.
- Escalate queries and concerns to Supervisor as needed.
- Collaborate with the Operations team to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.
- Be an active participant in Customer Service meetings.
- Analyze payment history/notes and communicate account information to client.
- Check all information for accuracy before submitting requests to other departments/management.
- Be responsible for meeting metrics/KPIs; the emphasis will be placed on overall account performance, retention, and feature adoption.
- Maintain strict privacy and confidentiality.
- Other duties as assigned.
- MINIMUM 2+ years of technical and customer support experience
- Excellent time management and prioritization skills
- Extroverted, positive and social personality
- Prolonged periods sitting at a desk and working on a computer.
- Prolonged periods of answering phone calls with the use of a headset.
- Must be able to lift up to 25 pounds.
-
Customer Service Specialist
2 days ago
Collabera Austin, United StatesJob Details: · Title: Customer Service Specialist · Location: Austin, TX · Duration: 06 months of contract | Hybrid · Pay: $18/Hr. to $20/Hr. · Job Description: · Based on business needs and/or performance, may change to remote in the future. Local: Yes. Must be local to Austi ...
-
Customer Service Specialist
6 days ago
Staffmark Group Austin, United States· Staffmark is hiring a Customer Service Specialist in Austin, TX. Let us help you get a fresh start and develop your clerical skills along the way. We offer a unique benefit most staffing agencies can't: DailyPay Get your hard-earned money in your pocket the same day you earn i ...
-
Installer Service Specialist
2 days ago
O'Reilly Auto Parts Austin, United StatesO'Reilly Automotive Research Boulevard [Retail Sales / Team Member] As a Service Specialist at O'Reilly Automotive, you'll: Be proficient in parts lookup, invoicing, inventory and delivery management; Use experience to find the right part required to fulfill the need of the profe ...
-
Service Delivery Specialist
6 days ago
Purple Communications Austin, United States** Position Description** · **Service Delivery Specialist** Location **Austin, TX HQ** Requisition Type **Full Time** **Service Delivery Specialist** · **Summary**: · This position will be responsible for supporting the general efforts of the Service Delivery team with a focus ...
-
Installer Service Specialist
2 weeks ago
O'Reilly Auto Parts Austin, United StatesO'Reilly Automotive Research Boulevard [Retail Associate / Customer Service] As a Service Specialist at O'Reilly Automotive, you'll: Be proficient in parts lookup, invoicing, inventory and delivery management; Use experience to find the right part required to fulfill the need of ...
-
Client Services Specialist
1 week ago
Kestra Holdings Austin, United StatesABOUT US: · Come join the dynamic team at Kestra Financial Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client serv ...
-
Customer Service Specialist
2 days ago
Collabera Austin, United StatesJob Description · Job DescriptionJob Details: · Title: Customer Service Specialist · Location: Austin, TX · Duration: 06 months of contract | Hybrid · Pay: $18/Hr. to $20/Hr. · Job Description: · Based on business needs and/or performance, may change to remote in the future. Lo ...
-
Customer Service Specialist
2 weeks ago
Zips Cleaners Austin, United StatesJob Description · Job DescriptionWe are seeking a Customer Service Specialist to join our team You will be responsible for helping customers with all of the dry cleaning and laundry needs. · Opening and Closing shifts available, full time or part time. Also hiring Front Counter M ...
-
Service Delivery Specialist
3 weeks ago
Purple Communications Inc Austin, United StatesJob Description · Job DescriptionService Delivery Specialist · Summary: · This position will be responsible for supporting the general efforts of the Service Delivery team with a focus on order fulfillment, case management, product configuration, and shipping/receiving. The Servi ...
-
Resident Service Specialist
2 weeks ago
UDR Austin, United StatesUDR is seeking a Resident Service Specialist to join our team at Residences at the Domain community (#389 units) located in Austin, TX. · GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in sati ...
-
Customer Service Specialist
3 weeks ago
DigitalBGA Austin, United StatesJob Description · Job DescriptionLuminaryLife, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. · We are actively seeking a qualified individual to join one of the fastest growing private companies in the nation according to Inc. 5000. · Generous hourl ...
-
Guest Service Specialist
4 days ago
Troon International Austin, United States** Guest Service Specialist** · **Job Category****:** Golf **Requisition Number****:** GUEST003594 Showing 1 location **Job Details** · **Description** · Like all great organizations, we strive to hire the best and we value integrity, excellence, respect, inclusion, collaborat ...
-
Loan Servicing Specialist
4 days ago
Farm Credit Austin, United StatesWho we are: · Farm Credit Bank of Texas is a $36.9 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in t ...
-
Customer Service Specialist
14 hours ago
Diversified Sourcing Solutions Austin, United StatesJob Description · Job DescriptionWe are seeking Full time (4 days a week) OR Weekend only Dispatchers for a company in the North Austin , Area. · $16/hrTemp to Perm 1st, 2nd, and 3rd shifts4 day- 10 hours shifts · Qualifications:Must have availability open from 6am-10pm · Must b ...
-
Facility Service Specialist
3 days ago
City of Austin Austin, United StatesMinimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus four (4) years relevant work experience. Experience may substitute for education up to the maximum of four (4) years.Licenses or Certifications: Class C Dr ...
-
Facility Service Specialist
1 week ago
City of Austin Austin, United StatesMinimum Qualifications · Graduation from an accredited high school or equivalent, plus four (4) years relevant work experience. · Experience may substitute for education up to the maximum of four (4) years. · Licenses or Certifications:Class C Driver License. · If required by p ...
-
Facility Service Specialist
1 week ago
City of Austin Austin, United StatesMinimum Qualifications Graduation from an accredited high school or equivalent, plus four (4) years relevant work experience. Experience may substitute for education up to the maximum of four (4) years. Licenses or Certifications: Class C Driver License. If required by position: ...
-
Customer Service Specialist III
4 days ago
YETI Holdings, Inc. Austin, United States**Customer Service Specialist III** · at YETI Coolers Austin, Texas At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, youll have the opportunity to create exceptional, meaningful work and proble ...
-
Retail Customer Service Specialist
6 days ago
Verizon Communications, Inc. Austin, United States**Retail Customer Service Specialist** · Job # · Date posted · Share this Job **** · **When you join Verizon** · Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect across the globe. Were a diverse network ...
-
Customer Service Specialist I
6 days ago
Everi Austin, United StatesDepartment Interactive/Online Employment Type Full Time Location Austin, Texas - Gaming Headquarters · Provides technical support to all customers via trouble tickets, telephone, and email · Actively investigates and resolves software and hardware problems for users and issues ...
customer service specialist - Austin, United States - CM MANAGEMENT
Description
Job Description
Job DescriptionPosition Purpose:
The Customer Support Specialist is responsible for engaging with customers on behalf of the company. They will assist customers with technical problems when using our products and services. Responsibilities include resolving customer concerns, recommending solutions and guiding product users through features and functionalities. In this role you must be an excellent communicator who's able to earn trust with our clients. Ultimately, the Customer Support Specialist will help establish our reputation as a company that offers excellent customer support for all sales and after-sales issues and inquiries.
Responsibilities
Responsibilities include but are not limited to:
Experience & Qualifications
Required
Education
College degree
Physical Requirements