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    Customer Service Specialist III - Austin, United States - YETI Holdings, Inc.

    YETI Holdings, Inc.
    YETI Holdings, Inc. Austin, United States

    4 weeks ago

    Default job background
    Description

    **Customer Service Specialist III**

    at YETI Coolers Austin, Texas At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, youll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

    As a Customer Service Specialist, you take great ownership in the heavy lifting and delivery quality execution. You are the pro that end-users of our products can rely on to answer all things YETI. You raise your team up, always jumping in to help no matter what the task. You thrive working in the grey and welcome the opportunity to take on new projects without a lot of framework. You know service excellence like the back of your hand and are able to handle most escalated situations. You are at the top of the pack for metrics on a consistent basis

    **Responsibilities:**

    High ownership and able to execute complex assignments on limited direction

    Identifies areas of improvement and brings solutions to the table

    Operates a high level of productivity leading the way in the teams KPIs

    Resolves complex or unusual requests or problems that require a customized solution and response

    Represents the YETI brand on a public format

    Patiently listen to callers and confirm purpose of the call

    In a polite and articulate manner, provide callers with helpful information

    Provide thorough and timely follow up to customers when issues cannot be solved during the initial call

    Handle a variety of inquiries, including but not limited to:

    + Inventory availability

    + Explaining product features and attributes

    + Educating customers on best practices to maximize ice retention

    + Troubleshooting product performance issues with customers to minimize returns of first-quality products

    + Product registration

    + Assisting customers with the appropriate cooler selection for their needs & warranty return process when required

    + Deliver an exceptional experience every time to every YETI consumer who reaches out to us

    + Promptly respond to customer inquiries & connect with callers in a warm and upbeat manner

    + Guide customers to the best resources to resolve any issues

    + Continually improve the content and scope of the available resources for customer needs including the website, printed materials and boiler-plate responses

    **Qualifications and Attributes:**

    Associates, Technical, college work preferred

    High School degree required

    At least 4 years of customer service experience

    Prior experience in a call-center environment is a plus

    Retail experience would be preferred

    Proven experience working in a fast paced high volume environment

    Proficient with basic computer skills Excel, Word, web browsers

    Basic understanding of accounting principles

    **YETI is proud to be an Equal Opportunity Employer.**

    #LI-CB1

    Location (City) * Any offer of employment with YETI is contingent on a successful criminal background check and successful reference checks. Please indicate below if you can meet these hiring requirements. *

    **Voluntary Demographic Questions** ****U.S. Equal Opportunity Employment Information (Completion is voluntary)****

    Individuals seeking employment at YETI are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. This data collection is also requested to reflect our inclusive values at YETI.

    Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

    Please choose the self-expression that best fits you. I identify my gender as:

    Male

    Female

    Gender Neutral

    Gender Non-Binary

    I don't wish to answer

    I identify my race as:

    Asian

    Black or African American

    Hispanic or Latino

    Two or More Races

    Unspecified

    White

    I don't wish to answer

    I identify my disability status as:

    Yes, I have a disability, or have a history/record of having a disability

    No, I don't I have a disability, or have a history/record of having a disability

    I don't wish to answer

    I identify my veteran status as:

    I am not a protected veteran

    I identify as one or more of the classifications of a protected veteran

    I don't wish to answer

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