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    Service Delivery Specialist - Austin, United States - Purple Communications Inc

    Purple Communications Inc
    Purple Communications Inc Austin, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Service Delivery Specialist

    Summary:

    This position will be responsible for supporting the general efforts of the Service Delivery team with a focus on order fulfillment, case management, product configuration, and shipping/receiving. The Service Delivery Specialist position has the primary responsibility of making sure our customers assets are up to date and shipped to the customer on time.

    Essential Duties and Responsibilities:

    • Provision of videophone equipment.
    • Collaborating with technical leads to troubleshoot hardware, software, and licensing issues.
    • Reprogram computer equipment as needed.
    • Asset Control – unloading, receiving, picking, stocking, shipping, and quality control of products.
    • Pull and prepare orders and check for accuracy.
    • Support team members to ensure a smooth and efficient flow of products – QC, Purchasing, Packaging, and case management.
    • Receive and stage inventory to be recorded in the inventory management system.
    • Follow procedures for inventory control and process workflow.
    • Products - inspect condition and quality, move, and replenish as necessary.
    • Case management – Return to repairs (RTR), RMA replacements, returns, S/N modifications, compliance-related cases, and other related cases.
    • Receive products from vendors.
    • Product configurations/testing/reporting.
    • Quality Control/Quality Assurance of Z/P assets
    • Report to the service delivery manager for any packing material or product shortage.
    • Properly remove expired products not in inventory for review and disposition.
    • Ensure all activities are conducted in compliance with established company policies and SOP procedures.
    • Maintain condition of work area free of trash, products in correct locations, and a safe work environment.
    • Assist with special projects and assignments.
    • Perform all other tasks assigned by management.

    Knowledge, Skills, and Abilities:

    • Ability to work with various operating systems such as Windows, iOS, and Android.
    • Experience working with MDM solutions is preferred.
    • Demonstrate attention to detail.
    • Support customer satisfaction.
    • Complete projects in a timely manner and meet deadlines.
    • Respond promptly to customer needs.
    • Assist in improving processes, products, and services.
    • Knowledge of setting up labels and quality packaging.
    • Knowledge of Salesforce (not required – will train)
    • Knowledge of using a bar code scanner.
    • Shows the ability to work well under pressure during extremely heavy days.
    • Possesses effective written; displays reading comprehension skills.
    • Must have strong communication skills.
    • Exhibits the ability to work well with others and maintain organization between cross-related departments.
    • Displays the ability to multitask and handle multiple issues consistently.

    Qualifications:

    • Must be able to maintain confidentiality.
    • Strong computer skills.
    • Basic knowledge of MS Outlook, Word, and Excel is a plus.
    • High School Diploma or GED required.
    • Two or more years of related experience in a warehouse environment is preferred.


    Disclaimer:

    The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

    Purple Communications is an Equal Opportunity Employer. Principals Only

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