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    Customer Care Agent - Fort Worth, United States - CornerStone Staffing

    CornerStone Staffing
    CornerStone Staffing Fort Worth, United States

    3 weeks ago

    CornerStone Staffing background
    Temp
    Description

    CornerStone has partnered with a company looking for experienced call center reps to help with incoming calls regarding on line orders/returns for a reputable western wear company in the North Fort Worth/Alliance area.

    Title: Customer Care Agent

    Pay: Rate: $20

    Location : Fort Worth, Onsite

    Schedule: Schedule: Monday through Friday, Flexibility to work on the weekends at the end of the summer

    CST timings: 12pm 9pm or Partime - 10am to 2pm, 12pm to 4pm, or 5pm to 9pm

    **Will work a Saturday shift starting at the end of Summer, 9am to 6pm

    What will you be doing as a Customer Care Rep?

    • Supporting requests via incoming calls/faxes/emails regarding orders, order changes, return authorizations, and warranty coverage
    • Providing courteous and professional service to internal and external customers
    • Ensuring orders are entered accurately, audited, and confirmed in a timely manner
    • Having the ability to promote the company s products and services to match specific customers needs
    • Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, and product delivery
    • Providing general assistance to callers by directing them to the appropriate person or department

    What experience & qualifications are required?

    • 2+ years in a Customer Service role
    • Experience processing orders, data entry, or heavy phone work. Ability to handle 50-75 calls per day
    • Preferably call center experience
    • Good job stability

    Application Process Includes:

    • Drug testing
    • Background check
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