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    Bilingual (Sp) Customer Care Agent - Arlington, United States - The Holguin Agency

    The Holguin Agency
    The Holguin Agency Arlington, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Join The Holguin Agency, a leading provider of exceptional customer service in the heart of Arlington, Texas. We take pride in our commitment to delivering unparalleled customer care and creating lasting relationships with our clients. As a Customer Care Agent, you will be at the forefront of assisting customers, resolving inquiries, and ensuring their experience is nothing short of excellent.


    Benefits

    Annual Base Salary + Bonus Opportunities

    Paid Time Off (PTO)

    Dental Insurance

    Life Insurance

    Parental Leave

    Hands on Training

    Mon-Fri Schedule

    Career Growth Opportunities

    Evenings Off


    Responsibilities

    Client Engagement: Interact with clients to understand their insurance needs and provide personalized solutions.

    Inbound Calls: Manage customer inquiries and provide information about insurance options.

    Insurance Consultation: Offer expert advice on insurance products that best fit clients' requirements.

    Cross-selling: Identify opportunities to offer additional insurance products to enhance coverage.

    Client Relationship Management: Nurture long-term relationships with clients to ensure satisfaction and retention.

    Continuous Professional Development: Stay informed about industry trends and updates to provide informed recommendations.


    Requirements

    Licensing: Active Texas insurance license preferred - required to pass exam prior to start date.

    Bilingual: Proficient in speaking Spanish.

    Prior Experience: Prior experience in customer service is advantageous.

    Communication Skills: Excellent verbal and written communication abilities.

    Customer Focus: A dedication to meeting and surpassing customer expectations.

    Adaptability: Ability to thrive in a remote work environment while maintaining productivity.

    Team Collaboration: Work effectively within a team structure and contribute positively to team dynamics.

    Technology Proficiency: Familiarity with CRM systems and other customer record management tools.


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