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    Support Specialist I-Laramie - State of Wyoming

    State of Wyoming
    State of Wyoming Laramie, United States

    Found in: Lensa US 4 C2 - 5 days ago

    Default job background
    Description
    Open Until Filled


    GENERAL DESCRIPTION:


    This position performs a wide range of administrative support duties to positively effect the smooth running of the office and to benefit both clients and coworkers.

    The Wyoming Department of Family Services' work centers around three values
    Safe at home;
    Giving families opportunities for success; and
    Supporting the people who support the families.
    Come join the DFS family and support Wyoming families to remain safe at home
    The State of Wyoming's total compensation package is excellent and includes:

    Culture of public service and a commitment to work/life balance
    Paid holidays, vacation and sick leave
    Retirement investment options with employer contributions
    Comprehensive Benefits package including Health, Dental, Life, Vision, Short Term Disability, and more with an employer contribution toward premiums
    Longevity Pay

    Human Resource Contact:


    ESSENTIAL FUNCTIONS:


    The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.


    Acts as a specialist in the assigned program area, performing the most complex technical duties, which may include legal secretary responsibilities.

    Performs, leads, or supervises a wide variety of moderate to complex program and operational support duties.
    Serves as subject matter expert.
    Applies knowledge of programmatic and administrative requirements.
    Resolves problems and makes recommendations for improvements.

    Performs specialized tasks and coordinates general office functions such as budget, legal work, administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties and provides training to staff.

    Conducts research, and troubleshoots office systems or procedures for efficiency and accuracy; collects, organizes, and details in writing the required documentation in answering queries.

    Coordinates and/or acts as a liaison between the agency or work unit and other agencies.
    Processes monthly electronic filing; corresponds with operators regarding production filing; sets up new operators for electronic filing.
    Maintains financial or other records; verifies statistical reports for accuracy and completeness; assists with publishing statistical reports.
    Assists in budget development, analysis, interpretation, and recommendation; including handling deposits and monetary transactions and/or performing audit functions.
    Accurately maintains agency files and records; inputs data into databases.
    Prepares reports; verifies computer systems, databases, and coded data for accuracy.
    Responds verbally and/or in writing to requests for information.
    Screens and corrects documents for procedural compliance; evaluates information for accuracy.

    Provides customer service to customers, clients, and staff and acts as a resource, and explains rules and procedures to co-workers, customers, and/or clients.

    Responsible for inventory assets.
    Performs administrative duties requiring considerable judgment, which may involve fiscal, human resources, or other specific program areas.
    Resolves some light computer issues/concerns.
    Greets screens visitors, and interviews customers/clients to evaluate and determine needs.
    Refers customers to appropriate supportive service agencies.
    Tracks information.
    Maintains and reviews case files to determine actions to be taken.
    Evaluate information for accuracy.
    Assures procurement process is managed appropriately and according to established procedures.


    PREFERENCES:


    Preference may be given to applicants who are detail-oriented, multitasking capable, organized and able to prioritize, good communicators both orally and written, and have customer service experience.


    KNOWLEDGE
    :


    Knowledge of applicable federal, state, and local laws, codes, regulations and policies, technical processes, and procedures related to the department.

    Knowledge of the principles and procedures of financial record keeping and reporting, basic accounts payable, and purchasing.
    Knowledge of the principles and practices of employee supervision, training, and evaluation.
    Knowledge of techniques for providing a high level of customer service.


    MINIMUM QUALIFICATIONS:

    Education:

    Associate's Degree (typically in Business)

    Experience:

    0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II


    OR
    Education & Experience Substitution:

    2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

    Certificates, Licenses, Registrations:

    None


    PHYSICAL WORKING CONDITIONS:


    Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.

    Special physical demands are not required to perform the work.


    NOTES:


    FLSA:

    Non-Exempt

    All positions within the Department of Family Services will require a background information check, Including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

    This position may be eligible for a housing allowance.

    049-Family Services - Field Operations

    Click

    here

    to view the State of Wyoming Classification and Pay Structure.


    URL:


    The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.


    Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

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