- Represent the Bank in the community and develop and promote additional business by calling on existing and prospective customers to develop new business, retain or expand existing relationships.
- Build meaningful relationships with people we serve, learn customer's goals and needs and make product and service recommendations.
- Generate sales leads and referrals through community outreach activities and visits with local businesses.
- May perform a broad variety of customer services and sales, such as opening new accounts, working on the teller line or accepting applications for consumer loans.
- Exercise good judgment in decision making in support of the Bank's overall objectives.
- Foster a sales and customer-centered culture in alignment with the Bank's mission and core principals. Ensure team members receive appropriate training to develop abilities to sell and cross-sell bank products and services. Proactively sell banking services.
- Develop and retain a high performing sales and service team through leadership and coaching in all aspects of sales, service and operational excellence. Provide training and development of team members (e.g., sales, operational, customer service, product knowledge, risk management).
- Supervise, coach and mentor team members to maintain high customer service levels and create banking center stability. Develop and maintain an engaged staff to foster high morale by establishing good communications and a positive environment.
- Review team member activities on a regular basis, address performance related issues, suggesting additional training, salary increases, promotions or other actions to improve department performance. Conduct and review performance evaluations and make recommendations with regard to hiring and terminating employees.
- Closely monitor established goals and provide regular feedback to staff members on meeting established objectives.
- Promote friendly relations with customers including local businesses, trade organizations and service clubs. Participate in community activities to increase the Bank's visibility and to enhance new business opportunities.
- Ensure excellence in customer service by providing service to customers and prospective customers on various banking matters.
- Provide sales and servicing of Bank's products and services. Researches and resolves customer issues and complaints.
- Maintain office building, grounds, equipment and fixtures to project a professional image that attracts business.
- Administer daily supervision over banking center staff to ensure proper functioning of day-to-day operations, including opening and closing procedures, vault activities, cash levels and inventory supply.
- Perform various administrative aspects including, but not limited to, budgeting, reviewing delinquent deposit accounts and taking appropriate action to collect and bring accounts current, management of cash items, control of over/short by staff.
- Ensure accountability for audit integrity, risk management and security of the branch.
- Ensure banking center's compliance with company's policies and procedures; provides training as necessary.
- Maintain security, compliance and operational programs and procedures relevant to the specific location.
- Meet or exceed branch audit goals.
- Ensure year-over-year profitability through effective management of branch revenue production and profitability
- Meet or exceed company objectives as defined by growth in deposits, loans, number of households and household penetration.
- Support portfolio growth by identifying cross-sell opportunities and provide coaching to deepen relationships and increase client acquisition and retention.
- Bachelor's degree in business administration, finance or related field or equivalent experience and training.
- Minimum of two years' general banking experience.
- Knowledgeable background of the Bank's procedures and policies regarding all banking functions and regulatory compliance requirements.
- Strong organizational skills and attention to detail.
- Strong customer service orientation.
- Ability to think critically and use good, sound judgment in decision making.
- Ability to promote, sell and cross-sell banking products and meet referral and production goals.
- Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Must understand and comply with company policies and procedures.
- Ability to deal with several abstract or concrete variables simultaneously.
- Ability to oversee goals and projects and ensure they are completed in a timely manner.
- Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
- Ability to accurately and quickly complete standard mathematical calculations.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Ability to interpret various ratios and relationships inherent in common or specialized financial reports.
- Ability to project future results or consequences from different alternatives or variables.
- Ability to use a calculator, computer and applicable software.
- Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.
-
Sapphire Technologies Scottsdale, AZ, United States Freelance**What we offer you**: · - **Family-run company** where **appreciation** is highly valued · - **Flat hierarchy** and **great professionalism**: · - Open, **team-oriented** work atmosphere with extensive **room for creativity**: · - Our **in-house Tempton Academy** supports you ** ...
-
Operations Manager
21 hours ago
Bowlero Corp Glendale, United StatesOverview: · Salary Range $60,000 to $75,000 yearly · Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn't any ordinary office; it's the beginning of a bowled new career as a Restaurant/Hospitality Manager with Bowlero Corp. · Ou ...
-
Retail Sales Associate
21 hours ago
European Wax Center Bayshore Glendale, United StatesAs a Retail Sales Associate at European Wax Center, you will use your expertise to ensure every moment is an opportunity for confidence We seek a special person who are friendly, passionate about the beauty industry, committed to delighting our guests and having fun while being a ...
-
Account Executive
1 day ago
Infusion For Health Glendale, United StatesInfusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to p ...
-
Dialysis Program Manager Registered Nurse
2 days ago
Fresenius Medical Care Glendale, United States Full timePOSITION FEATURES:This role requires dialysis experience to be considered · PURPOSE AND SCOPE: · Responsible for the day-to-day program operations and supporting the growth of the assigned single site Home Therapies program in coordination with the Business Unit management, in-ce ...
-
Volunteer Abortion Doula
1 day ago
Planned Parenthood Arizona Inc Glendale, United StatesOur **volunteer abortion doula** program offers doula support to patients who are experiencing miscarriage or fetal loss, patients currently going through gender affirming care, or patients in need of extra support during family planning. Doulas provide emotional and physical sup ...
-
Intake Case Manager
2 days ago
Ascencia Glendale, United States**JOB DESCRIPTION** · **Intake Case Manager** · POSITION TYPE: Case Manager - Full-Time Non-Exempt · DESCRIPTION: The Intake Case Manager is responsible for establishing a professional and supportive "first contact" for people entering the Access Center, conducting initial screen ...
-
Civic Center Event Coordinator
21 hours ago
City of Glendale, AZ Glendale, United States**Description**: · This position works closely with clients to coordinate customer needs with facility's capabilities, including catering and other outside contractors. This position also plans, monitors, administers and delegates all aspects of event coordination within the Civi ...
-
Infection Preventionist
1 day ago
Vingstech Glendale, United States**Job Position**:Infection Prevention · **Work Location**:7219 N Litchfield Rd, Glendale, AZ 85309 · **Flexible working shift**:Day shift; open to 8*5s, · **Job Duration**:12-month Contract · **Duties and Responsibilities**: · - Responsible for the oversight of facility/facilitie ...
-
Manager of Project Coordination
1 day ago
Walt Disney Imagineering Glendale, United StatesThe catalyst that brings different disciplines together to solve challenges and drive results. Focus team members on the integrated goals of the project and drives integration of design among all WDI disciplines Leads efforts to integrate work across all WDI disciplines and ensur ...
-
Law Enforcement Applicant Development
1 day ago
LifeLine Ambulance CA Glendale, United States**L.E.A.D. Phase 1**: · - Must commit to a full-time schedule, exclusive of mandatory L.E.A.D training. · - Must attend mandatory training provided by LifeLine-EMS. · - Encouraged to participate in community outreach events (i.e., Stop the Bleed, CPR, etc.) to get more exposure t ...
-
School Behavioral Technician/ Rbt for Glendale Areas
22 hours ago
Holding Hands Pediatric Therapy and Adult Services Glendale, United States**Immediate openings for SCHOOL BEHAVIOR TECHNICIANS in the Glendale areas** · **Why join the Holding Hands Team?** · Holding Hands was founded in 2003. We currently have 4 clinics based throughout LA County (Burbank, Calabasas, Los Angeles, Whittier) and serve over 1,500 neurodi ...
-
Business Office Manager
21 hours ago
Thunderbird Senior Living Glendale, United States**Business Office Manager - Large Senior Living Community** · We are seeking a Business Office Manager to oversee the HR and Financial operations of a large premier senior living community in Glendale, AZ. Come join a team of dedicated, smart, and caring professionals as they wor ...
-
Board Certified Behavior Analyst
21 hours ago
United Therapy Center Glendale, United StatesHere at United Therapy Center, we believe that each human being is unique. We take into consideration the child's cultural background, traditions, language spoken at home, and personal likes and dislikes. Therefore, we design our treatment programs based on each individual's need ...
-
Leasing Sales Specialist
21 hours ago
Sparrow Partners Glendale, United States**Our Mission** · Sparrow exists to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections, lead vibrant lives and feel a strong sense of b ...
-
HR Specialist
21 hours ago
ESPN Glendale, United States**About the Role & Team**: · At Disney, we are storytellers We make the impossible, possible. We can do this through using and developing ground breaking technology and opening up the boundaries to bring stories to life through our movies, products, interactive games, parks and r ...
-
Intensive Services Case Manager
22 hours ago
Ascencia Glendale, United States**JOB DESCRIPTION** · **Intensive Services Case Manager** · 1851 Tyburn St. · Glendale, CA 91204 · Tel: · Fax: · POSITION TYPE: Intensive Services Case Manager - Full Time Non-Exempt · DESCRIPTION: This position provides high quality, client-centered intensive supportive servic ...
-
Formula & Milk Technician I
1 day ago
Phoenix Children's Hospital Glendale, United StatesPerforms a variety of tasks that are responsible for the preparation, distribution, inventory and management of Human Milk (HM), Donor Milk (DM) and formula. · **Position Duties**: · - Handle human milk and formula using aseptic techniques, which adhere to all sanitary regulation ...
-
Supv, Patient Transport Svcs
1 day ago
Phoenix Children's Hospital Glendale, United StatesThis position plans and coordinates daily activities and projects of assigned staff, and oversees the 24/7 daily operations of the Phoenix Children's Patient Transport Services department. In this leader role, the supervisor is responsible for operational flow and leading the tea ...
-
Revenue Manager
21 hours ago
Glencroft Center for Modern Aging Glendale, United States**JOB SUMMARY** · Under general supervision of the Providence Place Administrator the Revenue Manager, performs a full range of accounts receivable, insurance authorization, billing, collections, and includes effective and efficient management of business revenue and billing offi ...
Assistant Banking Center Manager - Glendale, United States - Banterra
Description
Sun Canyon Bank is a Division of Banterra Bank.Summary: Responsible for assisting the Banking Center Manager in all phases of banking center operations to include the oversight of all banking center functions, operational excellence and ensuring an excellent customer experience. Responsible for individual business development goals, leading, managing and coaching a team of sales and service professionals to meet and exceed performance and market goals. Assist with the portfolio growth specific to assigned loans and deposits. Work schedule may include Saturdays and holidays.
Responsibilities: include but are not limited to the following. Other duties may be assigned.
The Assistant Banking Center Manager is expected to assist and support the Banking Center Manager in the following ways:
Drive Revenue
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
Intent and Function of Job Descriptions: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions. The duties and responsibilities enumerated are essential job functions except for those that begin with the word "May."
Banterra promotes an Equal Employment Opportunity workplace which includes reasonable accommodation of otherwise disabled applicants and employees.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. Banterra maintains its status as an at-will employer.
Banterra Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.