Intake Case Manager - Glendale, United States - Ascencia

Description

JOB DESCRIPTION

Intake Case Manager

POSITION TYPE:
Case Manager - Full-Time Non-Exempt


DESCRIPTION:
The Intake Case Manager is responsible for establishing a professional and supportive "first contact" for people entering the Access Center, conducting initial screenings for services, and providing case management support to Access
Center staff.


REPORTS TO:
Case Management Supervisor


SALARY:
$20.00 per hour


Duties and Responsibilities:

• Answer phones and direct all calls appropriately, including providing resource referrals to other agencies/services;
• Greet clients and others upon arrival and provide general information on programs;
• Ensure the waiting area is clean and welcoming;
• Collect basic information from clients to begin a case file;
• Verify and update all client information and enter it into the client case file and HMIS;
• Monitor and ensure availability of all case management forms and office supplies;
• Conduct initial intake and needs assessment interview with all clients;
• Evaluate client histories, arrange case consultations, make recommendations to case managers regarding client eligibility;
• In concert with primary case managers facilitate coordination of all case management objectives;
• Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and Ascencia guidelines;
• Oversee the client Mail Distribution process, accepting mail, sorting mail and ensuring clients who receive mail adhere to the Mail Distribution policies;
• Develop and coordinate shelter and other resources among peers;
• Actively participate in staff meetings, trainings and the Coordinated Entry System (CES);
• Assist case managers in maintaining related administrative record keeping and reporting systems;
• Prepare case management related reports including but not limited to: outcomes, successes, etc;
• Adheres to strict boundaries and professional ethics in the care of others;
• Conducts crisis intervention as needed.

Qualifications and Requirements for this Position:

• 2 year degree in human services or comparable combination of education/work related experience preferred;
• Experience in social service setting with working knowledge of case management systems and planning techniques;
• Knowledge of intake procedures, CES and the Continuum of Care for homeless persons;
• Experience working with homeless individuals and families a plus;
• Knowledge of HMIS strongly preferred;
• Must meet insurance carrier's requirements for approval to drive.
• Must have own transportation to conduct job related travel and must be able to drive agency vehicles per agency policy.
• Must possess a valid driver license;
• Employees must carry active and adequate auto insurance corresponding to regulatory requirements if driving any vehicle not owned or leased by Ascencia.
• Bilingual (Spanish/English) highly desirable.

JOB DESCRIPTION

Intake Case Manager

I have read and understand the duties and essential functions of the position and can perform these duties with or without reasonable accommodation.

Employee Full Name:
________________


Employee Signature:
________________ Date: ________


Pay:
$20.00 per hour

Expected hours: 40 per week


Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply


Education:

• Bachelor's (preferred)

Experience:

Case Management: 1 year (preferred)


Work Location:
In person