- Entering, monitoring and tracking of customer purchase orders
- Processing debit/credit memos
- Maintaining order information filing system
- Providing knowledgeable customer support for assigned products and services
- Responds to customer inquiries by telephone or email to provide non-technical problem resolution.
- Resolves routine and more complex problems and communicates solution or requested information to the customer.
- Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
- May utilize a customer relationship application or database to record activities and research product information.
- Uses a computerized system to gather information and confirm sales prompted by incoming calls.
- May promote products/services, but does not have a sales quota.
- Work is generally routine or typically follows standard procedures.
- Communicates information that requires little explanation or interpretation.
- Provides direction and guidance to less experienced CSRs.
- Possesses a good understanding of all general aspects of the job.
- Familiar with MS Office applications; ability to operate all related equipment for the role.
- Customer oriented; capable of effectively dealing with all levels of internal and external contacts
- Developed communications and interpersonal skills
- Good planning and problem solving/analytical skills
- Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events
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Rep III, Customer Service
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APL Logistics Cleveland, United StatesJob Description Rep III, Customer Service (CLS (Various Shift) - Cleveland OH C ) **Description** · *As a condition of employment, employees must be able to comply with APLLs mandatory vaccination policy as of January 1st, 2022, with exception for medical or religious accommodat ...
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Customer Service Rep III
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Cleveland Range Cleveland, United StatesUnder general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to p ...
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Third Federal Savings and Loan Association Brecksville, United States** Loan Administrator/Customer Service Rep III - Brecksville Branch (Brecksville, OH)** · **Job Category****:** Administrative **Requisition Number****:** LOANA001182 Showing 1 location **Job Details** · **Description** · At Third Federal, named for five years in a row as One ...
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Loan Administrator/Customer Service Rep III
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access rep ii
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Southwest General Cleveland, United StatesSouthwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to ...
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Cleveland Clinic Cleveland, United StatesThis position does have a work from home opportunity but will require applicants to work on site in Beachwood, OH for days to complete training. Shift: includes weekends, holidays and evening (2nd shift) The shift will be decided after the initial training period Provides custome ...
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Sr Program Manager
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Honeywell Cleveland, United StatesThe future is what you make it. · When you join Honeywell, youbecome a member of our global team of thinkers, innovators, dreamers and doerswho make the things that make the future. That means changing the way we fly,fueling jets in an eco-friendly way, keeping buildings smart an ...
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prior authorization rep
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Southwest General Middleburg Heights, United StatesSouthwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to ...
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pre-access rep ii
1 week ago
Southwest General Middleburg Heights, United StatesSouthwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to ...
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Loan Administrator
2 weeks ago
Third Federal Savings and Loan Association Twinsburg, United States** Loan Administrator / Customer Service Rep III - Twinsburg Branch (Twinsburg, OH)** · **Job Category****:** Administrative **Requisition Number****:** LOANA001183 Showing 1 location **Job Details** · **Description** · At Third Federal, named for five years in a row as One of ...
Customer Service Rep III - Cleveland, United States - Welbilt Inc
Description
Job DetailsJob Location
Clev Rng - Mayfield Heights - Mayfield Heights, OH
Position Type
Full Time
Education Level
High School Diploma/GED
Travel Percentage
None
Job Shift
Day
Job Category
Aftermarket (Customer Service/Technical Service)
Description
Under general supervision, enters, monitors and tracks customer purchase orders, processes debit/credit memos, maintains order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues.
Major Accountability
Specialized Skills, Knowledge and Abilities