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Client Services Supervisor
3 weeks ago
The Reserves Network, Inc. Omaha, United StatesClient Services Supervisor Fantastic opportunity with a Fortune 500 company in Omaha, NE. The organization offers amazing benefits, onsite gym, and much more. What You Will Do: - Direct and train staff on their responsibilities - Supervise training a Client Service, Supervisor, B ...
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Special Services Supervisor
4 days ago
ABM Industries Omaha, United StatesOverview · Position Summary Details · Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner · R ...
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Supervisor, Client Service
1 week ago
Canon Solutions America Omaha, United StatesSupervisor, Client Service · US-NE-Omaha · Job ID: 31959 · Type: Full-Time · # of Openings: 1 · Category: Customer Service/Support · NE - Omaha-Creighton-MS · About the Role · Responsible for all on-site business activities for a specifically assigned customer account. Responsibi ...
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Service Field Supervisor
5 days ago
CentiMark Omaha, United StatesCentiMark Corporation, the national leader in the commercial roofing industry, has an exceptional opportunityfor an experienced Service Field Supervisor in · Omaha, NE · CentiMark Corporation is North America's largest commercialroofing contractor with 95 offices and over 3,500 ...
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Supervisor, Client Service
4 days ago
Canon U.S.A., Inc. Omaha, United States· Supervisor, Client Service · Location · US-NE-Omaha · Company · Canon Solutions America, Inc. · Requisition ID · 31959 · Category · Customer Service/Support · Position Type · Full-Time · About the Role · Responsible for all on-site business activities for a specifically assign ...
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Supervisor, Client Service
3 weeks ago
Canon U.S.A., Inc. Omaha, United States· Supervisor, Client Service · Location · US-NE-Omaha · Company · Canon Solutions America, Inc. · Requisition ID · 31959 · Category · Customer Service/Support · Position Type · Full-Time · About the Role · Responsible for all on-site business activities for a specifically assign ...
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Supervisor, Client Service
3 weeks ago
Canon USA & Affiliates Omaha, United States**About the Role** · Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as ...
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Senior Client Services Supervisor
3 weeks ago
National Indemnity Company Omaha, United StatesCompany: · NICO National Indemnity Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large com ...
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Senior Client Services Supervisor
2 weeks ago
National Indemnity Company Omaha, United StatesCompany: · NICO National Indemnity Company · As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large ...
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Evening Shift Supervisor Guest Services
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Omaha Henry Doorly Zoo Omaha, United StatesJob Details · Job Location · Omaha Zoological Society - Omaha, NE · Evening Shift Supervisor Guest Services · Job Title: Evening Shift Supervisor Guest Services · FLSA Status: Non-exempt · Hours: Part-time (flexible schedule including weekends and holidays for evening Zoo eve ...
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Supervisor, Client Service
1 week ago
Canon Solutions America, Inc. San Francisco, United States Permanent· Supervisor, Client Service · US-NE-Omaha · Job ID: 31959 · Type: Full-Time · # of Openings: 1 · Category: Customer Service/Support · NE - Omaha-Creighton-MS · About the Role · Responsible for all on-site business activities for a specifically assigned customer account. Respon ...
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Service Field Supervisor
3 weeks ago
CentiMark Omaha, United StatesCentiMark Corporation, the national leader in the commercial roofing industry, has an exceptional opportunity for an experienced Service Field Supervisor in Omaha, NE · CentiMark Corporation is North America's largest commercial roofing contractor with 95 offices and over 3,500 ...
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Supervisor, Client Service
1 week ago
Canon Solutions America Omaha, United StatesSupervisor, Client Service US-NE-Omaha Job ID: 31959 Type: Full-Time of Openings: 1 Category: Customer Service/Support NE - Omaha-Creighton-MS About the Role Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include mai ...
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Client Services Supervisor II
3 weeks ago
National Indemnity Company Omaha, United StatesCompany:NICO National Indemnity CompanyAs a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" ...
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Supervisor Dental Customer Service
3 weeks ago
Mutual of Omaha Omaha, United States**Supervisor Dental Customer Service - Omaha, NE or Remote** · **Location:** Various Locations · **Work Type:** Full Time Regular · **Job No:** · **Categories:** Customer Service, Leadership, Remote Work · **Application Closes:** Open Until Filled · Plans, organizes, staffs ...
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Evening Shift Supervisor Guest Services
3 weeks ago
Omaha's Henry Doorly Zoo & Aquarium Omaha, United StatesOmaha's Henry Doorly Zoo & Aquarium is seeking a Shift Supervisor of Guest Services to collaborate with the Senior Guest Services Manager, the Full-time Supervisors, and other Shift Supervisors to ensure that all operations are working efficiently, o Guest Service, Shift Supervis ...
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Retail Print and Client Services Supervisor
2 weeks ago
Office Depot Omaha, United States**Retail Print and Client Services Supervisor** · Stores · 2809 South 125th Ave, Omaha , NE · Jan 31, 2022 · 51782 · **Overview** · At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Ser ...
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Maintenance Planner
1 week ago
MaintenanceRecruiter Omaha, United StatesJob description · Maintenance Planner for a Nationally Recognized Manufacturing Company · Location: Omaha, NE · Annual Salary: $80K-$120K · Shift: 1st (8am-5pm) · Schedule: Monday-Friday · Job Qualifications: · 5 years of maintenance planning experience in a manufacturing environ ...
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Sr. Automotive Technician
2 weeks ago
Sun Auto Tire & Service Omaha, NE, United StatesOverview · T.O. Haas Tire serves the community We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we're growing fast We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and mo ...
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Community Counseling Supervisor
2 weeks ago
Nebraska Methodist Health System Omaha, United StatesNebraska Methodist Health System is hiring for a Supervisor in Community Counseling · Join the Nebraska Methodist Health System's Community Counseling team as a Supervisor of Mental Health Practitioners In this dynamic role, you will oversee the planning and coordination of our o ...
Special Services Supervisor - Omaha, United States - ABM Industries
Description
Position Summary DetailsTroubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner
Responsibilities
Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
Demonstrate capability and interest in training others.
Can be relied on to train service technicians and trainees.
Teach other technicians how to solve problems without solving the problem for them.
Keep technical knowledge up to date regarding equipment and concepts.
When presented with a problem, know what to do, and why, and whether to repair or replace.
Search out and read applicable manuals and online sources.
Belong to and take advantage of technical organizations to improve technical knowledge.
Demonstrate capability of a handling heavy workload of calls
Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
Follow point-by-point troubleshooting guides to find faults in a short period of time.
Avoid needless callbacks by checking complete system before leaving the job.
Check safety and limit controls for proper setting before leaving the job.
When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
Use proper tools and instruments for troubleshooting.
Inform customer when arriving at or leaving the job and when planning to return.
Explore a customer complaint to determine the real problem.
Respond to customer complaints with the proper amount of sympathy and empathy.
When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
Demonstrate ability to accurately determine job priorities by:
Adhering to planned call schedule
Scheduling report time concurrent with jobs
Handling interruptions in stride
Having the proper tools, materials, and scheduled tasking when arriving at the job site
Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time
Promptly and accurately complete all required paperwork.
Obtain customer signature on all service reports (before work begins when performing spot).
Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
Instruct customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.
Recognize what has to be taught to customers and take required time to do so.Provide sales with qualified leads.
Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
Determine who in the customer's organization is responsible for the mechanical system being serviced.
Persuade customer to replace obsolete systems and makes recommendations.
Assist Sales in pricing agreements and projects.
Provide support for any special projects as assigned by your manager.
These special projects, at the determination of your manager, may or may not become part of this position's primary responsibilities.
When the Supervisor is present, the lead worker may also be responsible for directing smaller work groupsWhile disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.
QualificationsMust be 18 years of age or older.
Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available
Preferred Qualifications
Customer Service Experience
One year of lead or supervisory experience
2 yrs of commercial HVAC experience
