Supervisor Dental Customer Service - Omaha, United States - Mutual of Omaha

Description

**Supervisor Dental Customer Service - Omaha, NE or Remote**

**Location:** Various Locations

**Work Type:** Full Time Regular

**Job No:**

**Categories:** Customer Service, Leadership, Remote Work

**Application Closes:** Open Until Filled

Plans, organizes, staffs, leads and controls activities pertaining to Workplace Solutions (WS) including planning projects and capital budgets. Responsible for highly visible operational business processes involving significant financial risk to the company. Assist in the coordination and monitoring of daily operational risk activities including quality and quantity of work and correct minor workflow problems.

Ensure all daily activities support the Division efforts to meet or exceed corporate policies, procedures and/or directives. Ensure all new legislation, mandates and legal requirements are analyzed and information is disseminated to the appropriate functional areas for review and implementation. Identify areas of noncompliance, developing procedures to modify and/or enhance existing processes and initiate corrective action. Maintain a current knowledge of operations, claims and new business trends and a proactive posture in the insurance and service industries.

Reviews, consults and authorizes decisions related to policy provisions, regulations and/or claims processing to ensure appropriate levels of risk within approval authority.

Evaluate and implement various risk management strategies, policies, procedures and processes and advocate for organization-wide efforts when policies/procedures span different areas to protect policy owners, producers and the company. Embed an operational risk culture throughout WS to promote transparency and accountability for inherent risks and controls related to the operation.

Maintain effective working relationships with Producers, Home Office, Field, Banks, Vendors, Third Party Administrators and other key relationships to identify business opportunities and ensure support and attainment of area and Corporate goals and objectives. Function within a dynamic and market-driven insurance environment with complex products and extremely demanding operational requirements. Ensure attainment of Division and Corporate goals and objectives to mitigate risk.

Lead and participate in project activities initiated to enhance customer satisfaction, corporate profitability, productivity and/or quality. Research and analyze trends and changes across WS products based on policy owner feedback, as well as the overall insurance industry and develop plans to improve operational excellence and risk mitigation.

May participate in the development of products and marketing strategies by serving on product development teams to establish strategic direction and develop business plans to ensure product line growth and profitability objectives.

Develop, implement, direct and monitor adherence to department policies that support a comfortable and productive work area as well as to contribute to repeat sales, whole sale/customer loyalty and high policy owner persistency.

Responsible for building and maintaining strong working relationships with both internal and external customers to maximize policyholder satisfaction. Develops and maintains effective working relationships with policyholders, brokers and/or field offices.

Develops and maintains an engaged and accountable workforce.

Develops and maintains a fair and equitable working environment.

You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.

You are able to work remotely and have access to high-speed internet.

Effective human relations skills

Personal computer operation with skills in various software applications including word processing, spreadsheet, electronic mail and presentation

Demonstrated supervisory or leadership experience

Insurance background

Knowledge of product lines

Sound judgement, communication, planning, organization, problem-solving, and decision-making skills

Understanding of Corporate policies, philosophies, and objectives

Ability to work effectively in a fast-paced dynamic environment

Knowledge of business processing functions including insurance accounting practices, systems technology, and related federal and state regulations

Creativity, adaptability, flexibility and resilience

A diverse workplace where associates feel a sense of belonging.

An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.

Tuition reimbursement, training and career development.

Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.

Flexible spending accounts for healthcare and childcare needs.

401(k) plan with a 2% company contribution and 6% company match.

Competitive pay with an opportunity for incentives for all associates.

Flexible work schedules with a healthy amount of paid time off.

For more information regarding available benefits, please visit our

Minimum: $62,654 MidPoint: $81,451 Maximum: $100,247

Pay commensurate with experience.

This position is designed to function as a supervisor to plan, staff, direct, develop and maintain the efficient operation within a call center environment in Workplace Solutions on the Dental Customer Service team.

Dental Customer Service department hours 7:00 am-7:00 pm (CST) Monday-Friday.

**WHAT YOU'LL DO:**

**ABOUT YOU:**

**WHAT WE CAN OFFER YOU:**

**MUTUAL OF OMAHA:**

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, youll have the tools to be your best self at work. Here youll do meaningful work and your talents will have a positive impact on peoples lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged feel a sense of belonging and contribute to the companys exceptional future.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

For inquiries about the position or application process, contact our HR Helpline at

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

**Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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