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Coppell

    EUC - Remote Desktop support -L2 - Coppell, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Coppell, United States

    4 weeks ago

    Tata Consultancy Services background
    Description
    Technical/FunctionalSkills
    • Experience in End UserComputingRemote Desktop support
    • Service Management
    • Service Now
    • Knowledge of ITIL processes
    • Windows Domain knowledge
    Roles& Responsibilities:
    • Deploy software and hardware
    • Troubleshooting and deploying end usercompute devices including Laptop/ Desktop/O365/ Hardware/COTSand Mobile applications
    • Basic troubleshooting on Application Support
    • Troubleshooting on VPN software and Collaboration tools
    • Troubleshooting on Password Reset tools and Remote Control tools
    • Strong knowledge of Microsoft based operating systems and Officeapplications
    • Working experience in ServiceNow
    • English proficiency / Good Communication in local language
    • Knowledge on Service Management / ITIL process
    • Provide onsite support as per site categorization to provideoperational and technical support
    • Troubleshoot & Resolve Incidents and Problems associated withEUC Equipment and Software, and provide break/fix support, advice, andassistance to Authorized Users
    • Basic IT hardware troubleshooting skills w ith Windows10/11 OS imaging and troubleshooting skills
    • MS Office and outlook troubleshooting and Basicnetworking skills
    • Moving equipment weighing up to 50 lbs
    • Server Touch support Services .
    • Video Conferencing/Projector/Printer basicstroubleshooting
    • Overseeing receiving, distribution and asset inventory
    • Adhere to all warehousing, handling and shipping legislationrequirements
    • Perform support for application certifications and deployment forendpoint software.
    • Coordinate with third parties as necessary to keepEquipment and Software in good working order.
    • PC Asset Support: Add, Move, Change, Update, Reassign of laptop /desktop devices
    • Manage hard and soft break fix services for laptops and desktops.Laptop and Desktop support admin withPC cycle and IMACD experience
    • Including the inventory management of new and redeployable assets.Asset management (Asset tagging or scanning, updating the Asset databasewith all changes performed or reported to maintain up to date and validdata in the CMDB)
    • PC configuration of new and redeploying (used) PCs in inventory.Including domain joins, copying/reloading of data, profile creation,adding printers, network & wireless configuration, reinstallation ofsoftware, applying patches, post installation validations of allactivities, end user training of any new hardware/software/ etc
    • Data wipe and recycle of retired PCs following disposalprocedures and legal hold guidelines
    • Provide IT training to New Hires. IT training includes standard pcset up items such as bitlocker passwords,
    • PC break/fix support.Assist with hardware warranty support, ifthere is an agreement in place with the manufacturer be the usersadvocate in opening a ticket and arranging an appointment to have partsrepaired or replaced
    • Provide a Loaner PC during repair or when the new PCis not in inventory. Wiping and re-imaging between users and backingup/copying end user data when necessary.
    • Support, Manage, Optimize and Maintain the configuration andinstallation of the Desktop, to include, but not limited to, patchupdates, hardware replacements, with spares provided by the vendor.
    • Provide hardware and software support for remote users includingshipping (and receiving) of equipment, or scheduling of 3rd party vendorsupport when necessary.
    • End to End Ticket ManagementIM, PM & CM
    #LI-CM2

    #LI-CM
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