- Must complete patient check-in when appropriate including verifying demographics and insurance eligibility, facilitating completion of all necessary patient forms and collecting co-pays when appropriate.
- Will complete the patient check-out process including scheduling of follow-up tests, procedures or appointments, collecting payments due at end of visit, providing patients with summary of visit and ensuring patient has everything needed before leaving visit.
- Responsible for answering phone calls, handling what is able and appropriately triaging the rest, ensuring proper documentation in the patient record.
- Must have a flu shot or willing to get one
- 1 - 3 years' experience in customer service industry
- Working knowledge of computer, with proficiency in office automated tools
- Effective communicator w/ all levels of staff, patients and customers
- Able to respond positively to fluctuations in patient flow
- Multi-tasker and team player
- Must be able to handle a fast-paced environment with patience and compassion
- Self-directed, motivated, resourceful, demonstrates initiative
- Knowledge of medical terminology
- Experience in healthcare field or patient access experience in a hospital and/or ambulatory care setting
- Experienced user of MS Office Suite (Word, Excel, Outlook) and Epic
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