- High School Graduate or Equivalent
- Enthusiastic, friendly, patient focused customer service skills.
- Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and in person and successfully communicate pertinent information.
- Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
- Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
- Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of task and customer satisfaction.
- Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
- Minimum 2 yrs. experience with hospital insurance plans including Medicare, Medicaid, HMO's and PPO's.
- Excellent typing and computer skills.
- Familiarity with area managed care plans and contractual terms.
- Two to four years of healthcare experience in the outpatient setting.
- Knowledge of outpatient procedures and medical terminology required.
- Knowledge of Federal and third-party payor requirements.
- Performing insurance verification, data collection and documentation.
- Determine medical necessity for services based on established medical criteria.
- Identifying patient financial responsibilities and collecting applicable monies.
- Acting as liaison to all internal and external customers to facilitate access to hospital services.
- Secures all necessary documentation to register the patient's visit.
- Performs other duties as assigned.
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Patient Access Specialist - Jupiter, United States - Jupiter Medical Center
Description
Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education
Qualifications
Experience
Position Summary
The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.
The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration.
