-
Customer Success Manager
1 week ago
Wolters Kluwer N.V. Madison, United StatesCustomer Success Manager - Engagement Manager (Healthcare) page is loaded · Customer Success Manager - Engagement Manager (Healthcare) · Apply · locations · USA-WI-Remote · time type · Full time · posted on · Posted 3 Days Ago · job requisition id · R · LOCATION: · Re ...
-
Customer Success Manager
1 week ago
Wolters Kluwer Madison, United StatesLOCATION: Remote U.S. locations; preferred East Coast and Midwest time zones · OVERVIEW · You will play a lead role in managing and driving our customer's product utilization across the Clinical Effectiveness (CE) product portfolio. You will act as the lead Customer Success rep ...
-
Customer Success Manager
1 week ago
Zendesk Madison, United States Full timeJob Description · Role Summary · We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. · Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/E ...
-
Associate Customer Success Manager
1 day ago
Rentable Madison, United StatesJob Description · Job DescriptionWe're Changing the Rentals Industry · We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental ma ...
-
Associate Customer Success Manager
1 week ago
Rentable Madison, United StatesJob Description · Job DescriptionWe're Changing the Rentals Industry · We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental ma ...
-
Senior Customer Success Manager
1 week ago
Rentable Madison, United StatesJob Description · Job DescriptionWe're Changing the Rentals Industry · We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental ma ...
-
Jampp Madison, United StatesWe are looking for an outstanding · Customer Success Manager · to join our growing global team · The Customer Success team is responsible for working directly with our global customer-base, operating the business and providing a top-level service to scale every programmatic cam ...
-
Director of Is Service Operations
1 week ago
UW Health Madison, United States**Work Schedule**: · This is a full-time, 40 hours per week position scheduled to work Monday through Friday, with core hours between the hours of 8:00 AM - 5:00 PM. Applicants hired into this position can work hybrid from WI or IL. This will be discussed during the interview pro ...
-
Managing Director
1 week ago
Delve/Bresslergroup Madison, United StatesJob Details · **Job Location** · - Madison Studio - Madison, WI- About the Job · As Managing Director, you will lead our Madison studio. You will be responsible for studio leadership with a focus on building both a vibrant studio culture and community as well as a growing, profit ...
-
Assistant Project Manager
1 week ago
EPC Services Company Madison, United StatesEPC Services Company, a leading power/utility engineering consultant and construction firm, has an immediate opening for a full-time assistant project manager in our Madison, WI office. · Duties include document handling and filing, assembly of construction documents, preparation ...
-
Technology Project Manager
1 week ago
Staff Electric Company Inc. Madison, United States**Summary**: · Under the direction of the Regional VP of Construction or President, a Project Manager is ultimately responsible for profitably managing three areas of the technology construction project: Manpower, Material, and Money. · **Essential Duties and Responsibilities**: ...
-
Network Manager
1 day ago
UW Health Madison, United States**Work Schedule**: · This is a full-time, 40 hours per week position scheduled to work Monday through Friday, with core hours between the hours of 8:00 AM - 5:00 PM. Applicants hired into this position can work hybrid from most states. This will be discussed during the interview ...
-
Lab Assistant
1 week ago
Actalent Madison, United States Full timeJob Description: · The Media Prep Technician plays a crucial role in preparing media for the sample prep team. These samples will be processed for pathogen testing as requested by clients. The testing includes, but is not limited to, food poisoning, pH, and bacterial testing. · R ...
-
Construction Superintendent
13 hours ago
Scott Humphrey Corporation Madison, United States**What's on Offer**: · - Competitive base salary · - Competitive travel package to include per diem and/or housing · - Bonus program · - Company vehicle or allowance · - Company cell phone or allowance · - Gas card · - 401K with employer matching · - Comprehensive health benefits ...
-
Accountant
1 week ago
Oakbrook Corporation Madison, United StatesJoin Oakbrook Corporation as an Accountant and be part of a team that values problem-solving skills, empathy, integrity, and customer focus. As an integral part of our team, you will play a key role in financial reporting, analysis, and annual budgeting and audits. Your contribut ...
-
Media Prep Technician
5 days ago
Actalent Madison, United States Full timeDescription: · The media prep technician is responsible for preparing media for the sample prep team. These samples will then be processed for pathogen testing as requested by client. Example testing includes but is not limited to: Food poisoning, pH, and bacterial testing. · Re ...
-
Director of Environmental Services
2 days ago
Electrical Consultants, Inc. Madison, United StatesElectrical Consultants, Inc. (ECI) is seeking a national Director to lead our Environmental Services Practice. This is an exciting and challenging opportunity in the field of environmental services, where your work will help support utility scale energy projects with one of the n ...
-
Sample Media Prep Technician
2 days ago
Actalent Madison, United States Full timeDescription: · The media prep technician is responsible for preparing media for the sample prep team. These samples will then be processed for pathogen testing as requested by client. Example testing includes but is not limited to: Food poisoning, pH, and bacterial testing. Recor ...
-
Lab Technician
1 week ago
Actalent Madison, United States Full timeJob Description: · The Media Prep Technician plays a crucial · role in preparing media for the sample prep team. These samples will be · processed for pathogen testing as requested by clients. The testing includes, · but is not limited to, food poisoning, pH, and bacterial testin ...
-
MATC Madison, United States**Job Posting Date**: · April 9, 2024 · **Application Deadline**: · **Salary Information**: · $58,975 - $73,713 · **Department**: · Early College and Workforce Advisors · The **Early College STEM Academy** at **Madison College** has an excellent opportunity for an engaging and co ...
Senior Customer Success Manager - Madison, United States - Rentable
Description
Job DescriptionJob Description
We're Changing the Rentals Industry
We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry.
While originally known for building and operating one of the U.S.'s largest rental marketplaces - Rentable, we recently launched a martech product and a competitive intelligence software - ApartmentIQ, both with high growth rates.
We're a 100% remote team of 90 spread across the U.S. from coast to coast.We operate on a strict no a**holes policy, and are proud to have built a community of highly performant people that take our work seriously, but not ourselves.
While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway.
We pride ourselves on achieving rapid growth without having to incinerate capital.If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.
The RoleAs a Senior Customer Success Manager for our ApartmentIQ product, you'll play a pivotal role in driving customer relationships that promote growth and retention.
You will work closely with customers to increase customer adoption, identify, and close opportunities for growth. You will also own the renewal and work with cross-functional stakeholders to minimize churn within your book of business.To be successful, you must have an in-depth knowledge of company products, services, partner integrations, and client business practices and possess effective communication skills.
A genuine desire to understand the client's business and provide value through actionable insight is expected in this critical role.
Responsibilities:
Proactively manage a portfolio of primarily mid-market & some enterprise customers.
Identify and close opportunities for growth.
Identify and work cross-functionality to remediate clients at risk.
Develop and build strong relationships with key customer stakeholders.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Provide a high level of actionable insight and data analysis to your customers.
Provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
Demonstrate an increasing level of knowledge and comprehension of Rentable products.
Accurately document and update client records, notes, and interactions (Salesforce, Gainsight, Asana, etc).
Ensure compliance with Rentable best practices while following policies and procedures
Consistently meets OKRs and KPIs as communicated by your manager.
Qualifications:
Experience in a client-facing success role (2+ years)
Business savvy with a consultative, problem-solving, approach
Experience with CRM systems and willing to learn Salesforce and Gainsight (or similar systems)
Ability to work in a fast-paced, team-centered work environment
Technical aptitude and ability to identify alternative solutions to customer issues
Ability to handle multiple, critical, high-priority issues with a sense of urgency
Proficiency with Google Suite Products
Strong communication skills – verbal, written, interpersonal with strong active listening skills
Ability to demonstrate effective problem-solving skills and strong client orientation
Detail-oriented and dependable, with a positive and inquisitive attitude
Exhibit a high degree of self-motivation, drive, and a proactive nature
Bachelor's degree preferred but not required
Why Rentable:
100% remote workplace
Competitive Compensation
Stock Options
Open Vacation Policy (you take vacation whenever you want)
Medical, Dental, and Vision Insurance
100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
401k Program
No A**hole policy
If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.
#J-18808-Ljbffr