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    Memberships Customer Service Representative - Ashburn, United States - F.H. Furr

    F.H. Furr
    F.H. Furr Ashburn, United States

    2 weeks ago

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    Description

    Overview:

    Overview

    We're in search of a detail-oriented individual who excels at customer service and enjoys assisting others. This role involves assisting our customers with their Preferred Partner Plan. If you have a knack for organization and a friendly demeanor, we'd love to hear from you.

    Who Are We?

    F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

    • 42-year-old residential home services business, deeply rooted in a legacy of excellence
    • Boasting a dedicated team of over 750 employees committed to providing exceptional service
    • Proudly serving Northern Virginia, Maryland, Delaware, and DC from our well-established main office in Manassas, VA

    What Do We Have?

    Join a team that values and invests in its employees:

    • State-of-the-art facilities and an inviting office environment
    • Exceptional support staff to enhance your workflow
    • Steady job stability within a thriving industry
    • Competitive compensation and an industry-leading benefits package
    • Ample opportunities for career growth and skill refinement
    • Visionary leadership paving the way for the future of our industry

    Who/What Are We Looking For?

    As a vital part of our team, you will:

    • Professionally manage inbound/outbound customer inquiries with finesse and expertise
    • Efficiently gather customer information, assess needs, and provide comprehensive solutions
    • Confidently promote our products and services to meet and exceed customer expectations
    • Support our field personnel in their day-to-day operations as needed
    • Handle essential administrative tasks to ensure smooth operations

    Qualifications:

    To be a successful member of our team, you'll need:

    • A high school diploma (or GED) as a testament to your foundational education
    • Prior experience in Customer Service is preferred, showcasing your dedication to client satisfaction
    • A knack for identifying customer needs and effectively communicating our offerings
    • Dedication to meeting attendance requirements, demonstrating reliability
    • A team-player mentality, collaborating seamlessly with colleagues
    • Proficiency in Microsoft Office

    Core Competencies:

    Demonstrate your strengths in:

    • Clear and effective verbal and written communication skills
    • Navigating through multiple software systems with ease and proficiency

    Training:

    F.H. Furr is committed to providing all the training needed to excel in this role.

    Office Hours:

    • $18/hour
    • Paid weekly

    Office Hours:

    • Monday through Friday 8am - 5pm
    • Full-time

    F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.



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