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    Emergency Service Coordinator - Sacramento, United States - CRBR

    CRBR
    CRBR Sacramento, United States

    5 days ago

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    Description

    Job Description

    Job DescriptionSalary: $90,000-$100,000

    Join CRBR as an Emergency Service Coordinator (ESC) and play a critical role in responding to real-time fire and flood emergencies. The ESC is tasked with utilizing CRBR's services, demonstrating strong situational awareness, and adopting a sales mentality. This position requires immediate response to emergencies, contact with property owners, and effective sales of remediation services. Additionally, the ESC is responsible for identifying and leveraging lead-generating platforms to consistently generate business. If you are a self-motivated individual with community ties, we want you on our team

    Job Duties:

    Available 24/7 to respond swiftly to local emergencies.

    Provide quick response times to calls within the designated geographic area.

    Respond to emergency property situations and all generated leads.
    - Educate consumers on products or services.
    - Monitor and interpret lead sources, including emergency notification systems.
    - Establish and maintain relationships with local emergency response agencies and the community.
    - Log job activity in the CRM system.
    - Collaborate with teammates and other branches, maintaining a positive and professional attitude.
    - Advocate for customer service both internally and externally.
    - Establish strong working relationships with Management, Production, Competitors, and Industry Vendors.
    - Submit accurate and timely paperwork according to CRBR's policies.
    - Adhere to CRBR's Vehicle Responsibility policy if issued a company vehicle.
    - Maintain professionalism at social events, understanding the event's purpose and acting accordingly to develop relationships and secure business.

    Physical Demands:

    Regularly required to talk for extended periods, hear, and comprehend.
    - Frequently required to stand, walk, use wrists, hands, fingers, handle or feel, and reach with hands and arms.
    - Occasional lifting of office/event products and supplies up to 50 pounds.

    Qualifications: Requirements:

    Knowledge of the industry is a plus.
    - College degree is a plus, especially in Sales/Marketing/Business.
    - 5+ years of working knowledge and a successful track record in sales and marketing.
    - Flexibility for meetings or emergency response.
    - Ability to stay in the "on-call" mentality.
    - Working knowledge of Microsoft Office and CRM Software.
    - Well-organized with the ability to keep an updated calendar.
    - Ability to develop creative out-of-the-box solutions to problems.
    - Professional demeanor, language, and appearance.
    - Self-directed learner with the initiative to diagnose learning needs, formulate learning goals, identify resources, choose and implement learning strategies, and evaluate knowledge.
    - Strong communication skills both internally and externally.
    - Clear communicator to customers and conscious of over-promising.
    - Ability to build solid long-term business relationships.
    - Empathic to the nature of the business and its customers.

    Work Environment:

    Professional, fast-paced conditions, including office and field environments within assigned territory.
    - Prolonged sitting, standing, walking in the car, office, or event/job site.
    - Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

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