Emergency Service Coordinator - Sacramento, United States - CRBR

CRBR

Verified Company

Sacramento, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join CRBR as an Emergency Service Coordinator (ESC) and play a critical role in responding to real-time fire and flood emergencies. The ESC is tasked with utilizing CRBR's services, demonstrating strong situational awareness, and adopting a sales mentality. This position requires immediate response to emergencies, contact with property owners, and effective sales of remediation services. Additionally, the ESC is responsible for identifying and leveraging lead-generating platforms to consistently generate business. If you are a self-motivated individual with community ties, we want you on our team

Job Duties:

Available 24/7 to respond swiftly to local emergencies.
Provide quick response times to calls within the designated geographic area.
Respond to emergency property situations and all generated leads.
Educate consumers on products or services.
Monitor and interpret lead sources, including emergency notification systems.
Establish and maintain relationships with local emergency response agencies and the community.
Log job activity in the CRM system.
Collaborate with teammates and other branches, maintaining a positive and professional attitude.
Advocate for customer service both internally and externally.
Establish strong working relationships with Management, Production, Competitors, and Industry Vendors.
Submit accurate and timely paperwork according to CRBR's policies.
Adhere to CRBR's Vehicle Responsibility policy if issued a company vehicle.
Maintain professionalism at social events, understanding the event's purpose and acting accordingly to develop relationships and secure business.

Physical Demands:

Regularly required to talk for extended periods, hear, and comprehend.
Frequently required to stand, walk, use wrists, hands, fingers, handle or feel, and reach with hands and arms.
Occasional lifting of office/event products and supplies up to 50 pounds.

Qualifications:

Requirements:

Knowledge of the industry is a plus.
College degree is a plus, especially in Sales/Marketing/Business.
5+ years of working knowledge and a successful track record in sales and marketing.
Flexibility for meetings or emergency response.
Ability to stay in the "oncall" mentality.
Working knowledge of Microsoft Office and CRM Software.
Wellorganized with the ability to keep an updated calendar.
Ability to develop creative outofthebox solutions to problems.
Professional demeanor, language, and appearance.
Selfdirected learner with the initiative to diagnose learning needs, formulate learning goals, identify resources, choose and implement learning strategies, and evaluate knowledge.
Strong communication skills both internally and externally.
Clear communicator to customers and conscious of overpromising.
Ability to build solid longterm business relationships.
Empathic to the nature of the business and its customers.

Work Environment:

Professional, fastpaced conditions, including office and field environments within assigned territory.
Prolonged sitting, standing, walking in the car, office, or event/job site.
Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.