Emergency Service Coordinator - Sacramento, United States - CRBR

Description

Job Description


Job Description Salary:
$90,000-$100,000

Join CRBR as an Emergency Service Coordinator (ESC) and play a critical role in responding to real-time fire and flood emergencies.

The ESC is tasked with utilizing CRBR's services, demonstrating strong situational awareness, and adopting a sales mentality. This position requires immediate response to emergencies, contact with property owners, and effective sales of remediation services. Additionally, the ESC is responsible for identifying and leveraging lead-generating platforms to consistently generate business. If you are a self-motivated individual with community ties, we want you on our team


Job Duties:

• Available 24/7 to respond swiftly to local emergencies.
• Provide quick response times to calls within the designated geographic area.
• Respond to emergency property situations and all generated leads.
• Educate consumers on products or services.
• Monitor and interpret lead sources, including emergency notification systems.
• Establish and maintain relationships with local emergency response agencies and the community.
• Log job activity in the CRM system.
• Collaborate with teammates and other branches, maintaining a positive and professional attitude.
• Advocate for customer service both internally and externally.
• Establish strong working relationships with Management, Production, Competitors, and Industry Vendors.
• Submit accurate and timely paperwork according to CRBR's policies.
• Adhere to CRBR's Vehicle Responsibility policy if issued a company vehicle.
• Maintain professionalism at social events, understanding the event's purpose and acting accordingly to develop relationships and secure business.

Physical Demands:

• Regularly required to talk for extended periods, hear, and comprehend.
• Frequently required to stand, walk, use wrists, hands, fingers, handle or feel, and reach with hands and arms.
• Occasional lifting of office/event products and supplies up to 50 pounds.

Qualifications:

Requirements:

• Knowledge of the industry is a plus.
• College degree is a plus, especially in

Sales/Marketing/Business.

• 5+ years of working knowledge and a successful track record in sales and marketing.
• Flexibility for meetings or emergency response.
• Ability to stay in the "oncall" mentality.
• Working knowledge of Microsoft Office and CRM Software.
• Wellorganized with the ability to keep an updated calendar.
• Ability to develop creative outofthebox solutions to problems.
• Professional demeanor, language, and appearance.
• Selfdirected learner with the initiative to diagnose learning needs, formulate learning goals, identify resources, choose and implement learning strategies, and evaluate knowledge.
• Strong communication skills both internally and externally.
• Clear communicator to customers and conscious of overpromising.
• Ability to build solid longterm business relationships.
• Empathic to the nature of the business and its customers.

Work Environment:

• Professional, fastpaced conditions, including office and field environments within assigned territory.
• Prolonged sitting, standing, walking in the car, office, or event/job site.
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

#J-18808-Ljbffr