- Team Oversight: Supervise and mentor an overseas team responsible for handling chargeback alerts, ensuring adherence to company policies and procedures.
- Training and Development: Develop comprehensive training programs to equip team members with the knowledge and skills required to accurately assess dispute claims, differentiate between legitimate disputes and fraudulent activity, and adhere to regulatory requirements.
- Quality Assurance: Implement quality assurance measures to ensure accuracy and consistency in dispute resolution processes. Conduct regular reviews of team performance and provide constructive feedback to maintain high standards of work quality.
- Dispute Analysis: Analyze dispute data and trends to identify areas for process improvement and develop strategies to minimize chargeback rates and associated financial losses.
- Fraud Detection: Collaborate with internal stakeholders to identify patterns of fraudulent activity and develop proactive measures to mitigate risks associated with 1st party and 3rd party fraud.
- Documentation and Reporting: Maintain accurate records of dispute cases, including outcomes and resolutions. Generate reports to track key performance indicators and provide insights for decision-making purposes.
- Bachelor's degree in Business Administration, Finance, Accounting, or related field.
- 2-4 years of experience in chargeback management or dispute resolution, preferably with 1-2 years in a supervisory role.
- Strong understanding of chargeback processes and fraud detection techniques.
- Excellent communication and leadership skills, with the ability to motivate and inspire team members.
- Detail-oriented with a focus on accuracy and efficiency.
- Proficiency in Excel and other data analysis tools.
- Ability to thrive in a fast-paced and dynamic work environment.
- Atlanta, GA.
- Company-subsidized medical, dental, & vision plans
- 401(k) plan with company match
- Stock options and bi-annual bonus
- Uncapped PTO to encourage a healthy work/life balance (2-week MINIMUM required)
- Generous paid leave programs, including 16-week paid parental leave and disability benefits
- Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
- Company-wide in-person events and team outings
- Lifestyle enhancement program
- Company equipment provided (Windows & Mac options)
- Annual performance reviews with opportunities for growth and career development
-
Disputes Supervisor
3 weeks ago
teamworkonline Atlanta, United StatesAt PrizePicks, we are the fastest growing sports company in North America, as recognized by Inc As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our ...
-
Equifax Atlanta, United StatesSupervisor - Customer Service (Dispute Resolution) ** What youll do** · Lead a collaborative team of Customer Care agents · Distribute workload based on employee bandwidth and capability and business prioritization · Coach team members on appropriate process applications and p ...
-
Equifax Atlanta, United StatesSupervisor - Customer Service (Dispute Resolution) ** What youll do** · Lead a collaborative team of Customer Care agents · Distribute workload based on employee bandwidth and capability and business prioritization · Coach team members on appropriate process applications and p ...
-
Accounts Payable Specialist
2 weeks ago
Safe-Guard Products International LLC Atlanta, United States**Job Title**: Accounts Payable Specialist (hybrid) · **Location**:US-GA-Atlanta (Sandy Springs) · **FLSA**: Exempt · **Job Overview**: · This is a high-volume, fast-paced, customer-facing position with responsibilities for processing vendor payments as well as commission and inc ...
-
Accounts Receivable Supervisor
2 weeks ago
TRC Talent Solutions Atlanta, United StatesJob Description · Job DescriptionTRC Talent seeks a full time AR Supervisor for a leading firm based in the Dunwoody area. Candidate must have related experience and supervisory/team lead experience. This is a hybrid roles (3 days in office). · Monitors accounts receivables for ...
-
Commercial Litigation Counsel
1 week ago
MHS Global Atlanta, United StatesFORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to op ...
-
Denial Management Specialist
2 weeks ago
Northside Hospital Atlanta, United StatesNorthside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possi ...
-
Accounts Receivable Coordinator
2 weeks ago
TRC Talent Solutions Atlanta, United StatesJob Description · Job DescriptionAs a supervisor, the incumbent in this position assists the Manager with strategic direction and contributes to thedepartment strategy. This individual is responsible for providing employees with guidance inhandling difficult or complex problems a ...
-
Area Supervisor, Trade Credit Services
3 weeks ago
Home Depot Management Company, LLC Atlanta, United StatesPosition Purpose: · The Area Supervisor, Trade Credit Services is responsible for the processes associated with leading, coaching and managing an assigned credit & collections team for the Pro Trade Credit program. This includes but is not limited to, recruiting, hiring, trainin ...
-
Accounts Receivable Coordinator
3 weeks ago
TRC Talent Solutions Atlanta, United StatesAs a supervisor, the incumbent in this position assists the Manager with strategic direction and contributes to the · department strategy. This individual is responsible for providing employees with guidance in · handling difficult or complex problems and in resolving complaint ...
-
Certified Dispute Analyst, CPC
1 week ago
Zelis Healthcare Atlanta, United StatesPosition Overview: · The Certified Edit Dispute Resolution Analyst will be responsible for researching and auditing medical records for complex, diverse, multi-specialty provider claims to identify and determine appropriately coded billed services when compared to the Zelis Claim ...
-
Accounts Receivable Specialist
3 weeks ago
Schindler Atlanta, United StatesLocation: Atlanta, GA, Georgia, United States · Job ID: 74754 · We Elevate... You · Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and ...
-
Accounts Receivable Specialist
2 weeks ago
Schindler Atlanta, United StatesLocation: Atlanta, GA, Georgia, United States · Job ID: 75222 · We Elevate... You · Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives a ...
-
Accounts Payable Specialist
2 weeks ago
Asset Living Atlanta, United StatesCompany Overview · Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion h ...
-
Project Manager Civil
5 days ago
AtkinsRéalis Atlanta, United StatesWhy join us? · Are you stuck at a company with no real opportunity or variety as a project manager? We can help bring joy back into your career AtkinsRéalis seeks a highly motivated self-starter to join our Atlanta, GA Civil Engineering Group as a Project Manager or Senior Projec ...
-
Senior Counsel, Employment and Labor Law
5 days ago
Southwire Atlanta, United StatesSenior Counsel, Employment and Labor Law · Apply now » · **Date:** May 2, 2024 · **Location:** Atlanta, GA, US, 30339 · **Company:** Southwire Company LLC · A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. S ...
-
Senior Complex Claims Specialist
1 week ago
W. R. Berkley Atlanta, United StatesCompany Details · Vela Insurance Services provides specialized Excess and Surplus Lines Casualty and Professional Liability insurance solutions in the following four market segments.: Construction, Specialty Casualty, Velocity Smal Business & Professional Liability. We offer nat ...
-
Staff Financial Group Atlanta, United StatesCORPORATE ACCOUNTING AND SEC REPORTING MANAGER: · Duties include, but are not limited to: · ? · Coordination and preparation of all SEC filings including 10-Q?s,10-K?s, 8-K?s, 11-K?s, proxy material and annual reports. All reporting must be completed within the requisite time fr ...
-
Subrogation Claims Specialist
2 weeks ago
Genpact Atlanta, United StatesGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...
-
Project Manager Civil
2 days ago
AtkinsRéalis Atlanta, United StatesWhy join us? · Are you stuck at a company with no real opportunity or variety as a project manager? We can help bring joy back into your career AtkinsRéalis seeks a highly motivated self-starter to join our Atlanta, GA Civil Engineering Group as a Project Manager or Senior Proje ...
Disputes Supervisor - Atlanta, United States - PrizePicks
Description
At PrizePicks, we are the fastest growing sports company in North America, as recognized by Inc As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 450 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together?
PrizePicks is seeking a skilled and experienced Disputes Supervisor to support the chargeback and disputes team. The Disputes Supervisor will play a critical role in training and supervising the team to determine the legitimacy of dispute claims and identify instances of 1st party fraud or 3rd party fraud. This position requires a keen eye for detail, strong leadership skills, and a commitment to ensuring accountability and quality assurance in dispute resolution processes.
What you'll do:
What you have:
Where you'll live:
Benefits you'll receive:
In addition to your great compensation package, we'll shower you with perks including:
You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
PrizePicks is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.