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    Subrogation Claims Specialist - Atlanta, United States - Genpact

    Genpact
    Genpact Atlanta, United States

    3 weeks ago

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    Insurance
    Description

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

    Welcome to the relentless pursuit of better.

    Inviting applications for the role of Subrogation Claims Specialist, Insurance

    This role is primarily responsible for recovering indemnity payment from at fault claimants and/or their insurance carriers. The Subrogation Claims Specialist must maintain a current handling of their portfolio of cases from the time of receiving a subrogation referral up until the resolution of the claim. The Subrogation Claims Specialist interacts with the clients, claimants, insurance carriers and legal representatives to recover money owed to the client and obtain payment. Procedures have been developed to provide a systematic way of dealing with subrogation claims collections. This position will work closely with the client teams and vendors to resolve subrogation claims, inquires, sensitive issues, and customer disputes. Communication skills are critical to one's effectiveness in obtaining resolution of accounts.

    Responsibilities

    · Identify subrogation opportunities.

    · Investigate, negotiate, subrogate, and settle first and third-party losses.

    · Compile and send subrogation packets and letters.

    · Maintain recovery targets set forth each month.

    · Ensure cases are called as scheduled and aging is maintained.

    · Demonstrate professionalism when dealing with contacts.

    · Maximize Collection efforts and customer satisfaction.

    · Practice collection and research techniques to ensure timely resolution.

    · Maintain accurate and complete documentation of all activity.

    · Post & Reconcilement accounts receivable activity

    · Submit claims for referral and write-off.

    · Develop a systematic approach for case reviews and calls.

    · Include Customer Relations when addressing sensitive case issues.

    · Respond to inquiries within 24 hours to maintain customer service.

    · Other duties as assigned by supervisor/manager.

    Qualifications we seek in you

    Minimum Qualifications / Skills

    · Relevant years in Insurance Claims Subrogation

    · Understanding of Arbitration Forums and E-Subrogation Hub websites preferred.

    · Ability to effectively communicate (with insureds, claimants, and other insurance companies to gather information.

    · Attention to detail and accurately complete work

    · Ability to be flexible and to work in a fast-paced environment Excellent verbal and written communication skills

    · Able to handle difficult calls

    · Ability to multi-task in a high-volume call environment

    · Strong negotiation and settlement skills

    · Excellent written and oral communication skills with individuals from all backgrounds

    · Willingness to handle cases of increasing complexity and severity

    · Excellent organizational skills and ability to handle multiple tasks

    · Must be attentive to detail

    · Must be an independent worker and able to work with minimal supervision

    · Bachelor's Degree preferred.

    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

    Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

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