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    Sr Service Desk Consultant - San Jose, United States - KalioTek

    KalioTek
    KalioTek San Jose, United States

    2 weeks ago

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    Description

    KalioTek is an IT and Security Services firm for fast-growing life science and technology companies in the Bay Area. We provide expert IT consulting in the areas of Strategic Planning, Infrastructure Services, Desktop Support, Security Services, Cloud Integration, and Implementation Services

    Responsibilities

    • [This is a multi-tasking problem solving role (not a triage role) supporting multiple customers. MSP experience is preferred.
    • Take individual responsibility for resolving issues reported from multiple sources including trouble tickets, phone calls and automated alerts.
    • Support daily operation of a wide variety of systems including Windows and Mac systems, mobile devices, and cloud application support.
    • Support new system builds, software setup, hardware configuration.
    • Work with project team to implement customer IT projects
    • Develop and maintain user documentation, inventories, processes and procedures
    • Requires full time presence in our San Jose office, with periodic visits to local customer sites.

    Qualifications

    • Focused on business problem resolution and customer satisfaction
    • Ability to comfortably communicate with both highly technical and non-technical people
    • Strong interpersonal and communication skills; capable of following and composing process and procedure documentation
    • Proficient in both Windows and Mac support, including Operating System installation and configuration, application software
    • Experience with common corporate IT SaaS applications such as Office 365, G-suite, Box, Dropbox, Zoom, Slack, OKTA
    • Familiar with endpoint device management and security (Intune, Jamf)
    • Ability and motivation to learn new technologies quickly and with minimal support and guidance.


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