- [This is a multi-tasking problem solving role (not a triage role) supporting multiple customers. MSP experience is preferred.
- Take individual responsibility for resolving issues reported from multiple sources including trouble tickets, phone calls and automated alerts.
- Support daily operation of a wide variety of systems including Windows and Mac systems, mobile devices, and cloud application support.
- Support new system builds, software setup, hardware configuration.
- Work with project team to implement customer IT projects
- Develop and maintain user documentation, inventories, processes and procedures
- Requires full time presence in our San Jose office, with periodic visits to local customer sites.
- Focused on business problem resolution and customer satisfaction
- Ability to comfortably communicate with both highly technical and non-technical people
- Strong interpersonal and communication skills; capable of following and composing process and procedure documentation
- Proficient in both Windows and Mac support, including Operating System installation and configuration, application software
- Experience with common corporate IT SaaS applications such as Office 365, G-suite, Box, Dropbox, Zoom, Slack, OKTA
- Familiar with endpoint device management and security (Intune, Jamf)
- Ability and motivation to learn new technologies quickly and with minimal support and guidance.
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Workforce Compliance Specialist
3 weeks ago
Roku San Jose, United States**Teamwork makes the stream work.**: · **Roku is changing how the world watches TV**: · Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming pl ...
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Compliance Analyst
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Renewals Sales Specialist
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Receptionist
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Berryessa Dental Spa San Jose, United StatesOur San Jose dental office is looking for a front desk person who can bond between the back office and the customer. · **The responsibilities of the position are the following**: · - Help patients schedule appointments in-person/over the phone/over messaging, help them understand ...
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Leasing Manager
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Patient Coordinator
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Sales and Service Overnight
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Onsite Event Specialist
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Maritz Inc. Sunnyvale, United StatesThe Event Service Specialist (ESS) is the day-of onsite primary client point of contact for assigned programs and events. Responsible for the onsite execution of all program and event logistics, ensuring exceptional client/guest experiences by providing superior customer service ...
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Field or Staff-level Restoration Ecologist
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HT HARVEY & ASSOCIATES Los Gatos, United StatesH. T. Harvey & Associates, an ecological consulting firm based in Northern California, is looking for a field · - or staff-level ecologist for a full-time position in the restoration ecology group in our San Francisco Bay Area office (Los Gatos, Santa Clara County). · The anticip ...
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Business Analyst, Integrated Planning
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Unit Secretary
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Lucile Packard Children's Hospital Palo Alto, United States**United Health Workers** · **0.6 FTE, 8 Hour Day Shift** · At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our careg ...
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Inside Sales Representative
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Unit Secretary
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Senior Sales Engineer
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Deal Desk Analyst
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VARITE INC San Jose, United StatesVARITE is looking for a qualified Deal Desk Analyst for one of its clients located in San Jose, CA. If you are interested in this opportunity, kindly respond ASAP with your updated resume. We will be glad to represent you to our client and help in your job search. · WHAT THE CLIE ...
Sr Service Desk Consultant - San Jose, United States - KalioTek
Description
KalioTek is an IT and Security Services firm for fast-growing life science and technology companies in the Bay Area. We provide expert IT consulting in the areas of Strategic Planning, Infrastructure Services, Desktop Support, Security Services, Cloud Integration, and Implementation Services
Responsibilities
Qualifications