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    Service Delivery Manager - Washington, United States - Trusted Advisors

    Trusted Advisors
    Trusted Advisors Washington, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    Nous recherchons pour le compte d'une filiale d'une banque un Service Delivery Manager (SDM).

    Missions Principales:

    • Assurer le déploiement des services infrastructure et de piloter le contrat dont il a la responsabilité.
    • Définir les indicateurs et veiller à garantir auprès de son client les niveaux de services contractualisés.

    Activités principales:

    • Participer et s'engager dans l'élaboration du contrat de services infrastructures
    • Participer activement dans le déploiement des projets Infrastructure
    • Définir le contenu et les modalités de mise en œuvre de services Infra à travers les descriptifs des SLA et SLR
    • Veiller à la prise en compte des évènements pouvant impacter le contrat de services tout au long de son cycle de vie
    • Prendre la responsabilité de l'élaboration des plans de progrès et formuler les plans d'actions
    • S'assurer de l'impact de tout changement sur le niveau de service, particulièrement sur les engagements de niveau de service et sur les accords opérationnels (interne et sous-traitance)
    • Analyser et évaluer les résultats des indicateurs et proposer des plans d'actions
    • Assurer le reporting client
    • Suivre le budget du contrat de services
    • Piloter la contractualisation des contrats de sous-traitance
    • Participer à l'identification des services créateurs de valeur
    • Identifier les nouveaux besoins clients
    • Une bonne expérience en matière de gestion et d'exploitation des Infrastructures.
    • Une bonne connaissance des Datacenter
    • Gestion de la relation client et suivi des contrats de service;
    • Gestion de projets.
    • Une bonne connaissance du monde système (Windows, AD, VMWare, Linux, Messagerie, Sauvegarde, etc.). Une bonne connaissance du monde Réseau & sécurité (Routing, Switching, Firewall, ...).

    Profil recherché :

    • Titulaire d'un bac+5 en informatique
    • De 5 à 10 ans d'expérience dans la gestion et l'administration des Infrastructures dans des environnements de production

    Compétences requises pour le poste :

    • Une bonne expérience en matière de gestion et d'exploitation des Infrastructures.
    • Une bonne connaissance des Datacenter
    • Gestion de la relation client et suivi des contrats de service;
    • Gestion de projets.
    • Une bonne connaissance du monde système (Windows, AD, VMWare, Linux, Messagerie, Sauvegarde, etc.).
    • Une bonne connaissance du monde Réseau & sécurité (Routing, Switching, Firewall, ...).
    • Bonne maîtrise de communication en anglais.

    Type de Contrat: Freelance

    Durée de la Mission: 3 mois renouvelables (Projet sur 1 année minimum)

    Lieu: Casablanca

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