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    Financial Systems Support Manager - Houston, United States - INSPYR Solutions

    INSPYR Solutions
    INSPYR Solutions Houston, United States

    1 week ago

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    Description

    Title:
    Financial Systems Support Manager

    Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

    Location:
    Houston, TX


    Duration:
    Direct-Hire

    Work Authorization:

    USCitizen, Green Card Holder, or Authorized to Work in the


    US

    POSITION SUMMARY:

    The IT Manager is responsible for the daily operations of the Financials Systems Support team, management of information technology strategies and implementation of those strategic solutions.

    The IT Manager is responsible for taking prioritization as well as business expectations and translating that information into work assignments or commitments.

    The IT Manager is also responsible for the management of resource capacity, issue resolution, risk assessment, performance management, as well as quality and delivery assurance.

    The IT Manager will work to build and maintain an effective application support organization committed to customer and employee satisfaction.

    Although the Manager position is a leadership position it is expected that the IT Manager will directly assist team members for requests that are urgent or require additional guidance for resolution.


    JOB FUNCTIONS AND KEY RESPONSIBILITIES:
    Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures

    Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

    Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies in accordance with organization goals
    Verifies application results by conducting system audits of technologies and processes.
    Adheres to, enforces, and champions the IT Governance programs (e.g. SDLC, compliance, change management, communication, and release management)
    Recommends, designs, and maintains quality of service and process improvements by establishing and enforcing repeatable technology standards and strategies
    Communicates potential improvements to assist in the resolution of errors, prevent the recurrence of problems, improve system maintainability, and stability
    Communicate deliverables and status updates to the business community through the monitoring of incoming and outgoing work, and ensures work is completed based on priority and are being managed properly
    Management of resolution of issues that could impact demand scope, quality, schedule, budget, and resources associated with efforts
    Ensure that documentation such as run books, technical designs, build, deployment, disaster recovery, back-up procedures, and install guides are accurate and complete
    Effectively works with other developers, solutions architect, business analysts, support personnel, and business stakeholders by improving processes, developing standards, and improving project documentation/procedures
    Provide input to IT Project Management Office to support requirements definitions
    Suggest technical solutions for system stability, performance, and ongoing maintainability
    Provide standardized reporting metrics on an as needed basis
    Manage and prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other staff members and IT Management
    Ensure that staff continue to foster good customer relationships and experiences with the business through good listening skills, anticipation of customer needs, as well as safeguarding customer satisfaction


    MINIMUM ESSENTIAL QUALIFICATIONS:
    Bachelor's degree in Computer Science, MIS, Business Administration, and/or equivalent work experience in a related field
    5 plus years of experience managing and leading teams (full-time employees and contractors), with a demonstrated expertise in navigating through complex and cross-functional organizations
    Specific focus on building, delivering, and maintaining mission critical, 24x7 production systems
    2-5 years of experience managing vendors, vendor managed software applications, and system administrators of the applications
    Knowledge or experience with several of the following applications: RightAngle, Allegro, Waterfield, Oracle Financials Cloud, OneStream, Boomi, and ServiceNow
    Experience with testing methods and tools
    Experience with Waterfall and Agile development methodologies
    Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures
    Strong written and verbal communication skills with an aptitude for problem solving
    Must be able to independently resolve issues and efficiently direct work activities
    Experience developing IT system support strategic plans
    Experience delivering solutions that align with business strategies
    Experience troubleshooting complicated issues across multiple systems and driving to solutions
    Experience presenting technical concepts, diagrams, solutions, and other technical assets to non-technical individuals
    Demonstrated experience leading and mentoring others with effective team building skills
    Ability to work with employees and external resources while conveying a positive, service-oriented attitude
    Facilitation, interpersonal skills, consensus building skills, and effective decision making
    Ability to identify opportunities for improvement, and to prioritize own work and meet deadlines
    Recognize and resolve ambiguous and conflicting objectives
    Willingness to travel to company locations (up to 10%)


    PREFERRED QUALIFICATIONS:
    Knowledge of the midstream (upstream, downstream) energy industry
    ITIL v3 Foundations certification
    ITIL Core Publication certifications (Strategy, Design, Transition, Operation, Continual Service Improvement)

    About INSPYR Solutions
    Technology is our focus and quality is our commitment.

    As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs.

    Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions.

    By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

    Learn more about us at


    INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

    In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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